Member Financial Solutions Specialist III

About the role

To control/collect on past due Consumer Loan and Credit Card accounts for all stages of delinquency, in accordance with all government and Navy Federal rules and regulations. Provide member financial counseling and mitigate loss for Navy Federal.

Responsibilities

• Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal
• Obtain detailed financial information from delinquent members and analyze information gathered to determine optimal solutions for curing delinquency
• Notate in Collection systems members' arrangements, reason(s) for delinquency, and any offered charge-off alternatives offered to members
• Maintain working knowledge of the federal and state consumer protection laws (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act; etc.)
• Perform manager share transfers for amounts up to authorized limits
• Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management, and deferral programs
• Explain and communicate relinquishing options such as settlements
• Provide guidance and coaching to less experienced staff
• Maintain awareness of changes in regulatory requirements and practices
• Ensure required notifications, including collection emails, letters, and any applicable state/regulatory letters, are sent timely to members
• Provide required reporting to supervisors, as well as specialized reports to Navy Federal management (including daily in-house, activity trends, and payment tracking)
• Use online tools and contact appropriate parties
• Perform other related duties as assigned or appropriate

Qualifications

• Significant experience in collecting and negotiating on delinquent Consumer/Credit Card accounts
• Advanced knowledge of Consumer/Credit Card collection servicing accounts
• Working knowledge of bankruptcy, settlements, default reporting, repossession, loss mitigation and charge-off
• Advanced knowledge of federal and state consumer protection laws (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act; etc.)
• Effective skill to work independently on progressively more complex Consumer/Credit Card default accounts
• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies

Desired Qualifications

• Working knowledge of Navy Federal processes and different types of transactions

About Navy Federal

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Additional Information

• HOURS: Monday - Friday, 12:30PM - 9:00PM EST
• LOCATION: 820 Follin Lane, Vienna, VA 221805510 Heritage Oaks Drive, Pensacola, FL 32526141

About Us

Navy Federal Credit Union is a Fortune 100 Best Companies to Work For® and a top employer for veterans. We are proud to offer competitive salaries, comprehensive benefits, and a supportive work environment.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Navy Federal Credit Union is an equal opportunity employer.

Disclaimers

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams

Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.