Member Experience Representative Floater

About the role

This position exists to serve our members at the Hoover, Birmingham Post Office, and Valleydale branches in Birmingham, AL. This is a frontline position.

Responsibilities

• Engages members by onboarding them with Alabama Credit Union by opening new accounts and providing a relationship-building experience;
• Aid members with loan requests along with assisting them with their financial transactions, involving giving and receiving cash and other negotiable instruments while providing opportunities for members to utilize additional products and services offered by Alabama Credit Union;
• Open accounts;
• Help members with basic financial transactions (such as conducting deposits and withdrawals, posting credit card payments and balance transfers, receiving debit card and check orders, etc.) accurately and efficiently;
• Provide information about products and services to members in order to serve their financial needs.

Requirements

• High school diploma or equivalent;
• Customer service skills;
• Cash handling;
• Good computer skills (including the ability to use Microsoft Office products and web-based applications);
• The ability to follow lengthy procedures for account opening;
• The ability to describe and sell products and services to members;
• The ability to change focus efficiently in a fast-paced environment;
• A desire to help others in your community.

Other preferred qualifications

• One to three years of similar or related experience;
• Bilingual (Spanish) is a plus.

Physical Requirements

• During the course of a normal workday, incumbents will sit, stand, walk, see, hear, reach, use gross and fine motor coordination for activities such as using standard office machines, using paper (to include counting cash, sorting and filling paper items, scanning, etc.), and occasionally lift and carry incidental items such as supplies.