Member Experience Representative

Description

The Member Experience Representative serves as a key resource for handling complex transactions and resolving escalated issues. This role not only supports members with exceptional customer service but also ensures a positive experience by efficiently addressing complex scenarios and contributing to the overall success of the team.

Requirements

• High school diploma or GED required
• 1-2 years' experience working in a financial institution
• Working knowledge of core banking systems, ticketing platforms, and payment solutions
• Working knowledge of fraud detection techniques and identity verification processes

Environmental And Physical Activity Requirements

• Operates in a professional office environment
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Constantly requires effective talking, hearing, walking, finger dexterity, reaching, stooping, and grasping functions
• Frequent sitting, standing, and repetitive motion activities are also required
• Must be able to read print and computer-based materials and to do so with consistent accuracy
• Most of these functions require light physical exertion and are conducted indoors at controlled degrees of temperature