Member Experience Representative

About the Role

At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives. This position serves our members at the Daphne Branch in Daphne, Alabama, as a frontline role.

Responsibilities

• Engage members by onboarding them with Alabama Credit Union through opening new accounts and providing a relationship-building experience.
• Assist members with loan requests and financial transactions, including giving and receiving cash and other negotiable instruments.
• Provide opportunities for members to utilize additional products and services offered by Alabama Credit Union.
• Help members with basic financial transactions such as deposits, withdrawals, posting credit card payments, balance transfers, and receiving debit card and check orders.
• Provide information about products and services to meet members' financial needs.

Requirements

• High school diploma or equivalent.
• Customer service skills.
• Cash handling experience.
• Good computer skills, including Microsoft Office products and web-based applications.
• Ability to follow lengthy procedures for account opening.
• Ability to describe and sell products and services to members.
• Ability to change focus efficiently in a fast-paced environment.
• Desire to help others in the community.

Qualifications

• Preferred: One to three years of similar or related experience.
• Bilingual (Spanish) is a plus.

Interpersonal Skills

Work involves extensive personal contact with others inside and outside the organization for first-level conflict resolution, relationship-building, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Requirements

During a normal workday, incumbents will sit, stand, walk, see, hear, reach, use gross and fine motor coordination for activities such as using standard office machines and paper (counting cash, sorting, filling, scanning, etc.), and occasionally lift and carry incidental items like supplies.