Member Experience Ambassador Part Time

About the Role

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team Members carry out job functions and responsibilities as assigned, support club policies and compliance, and strive for flawless execution while holding themselves accountable.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follows BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures, including cross-checking merchandise to member register receipts and verifying high-dollar-value items.
• Records register receipt discrepancies and notifies front line to immediately rectify the situation.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensures execution of repack awareness guidelines by inspecting known repack articles.
• Monitors member and visitor traffic entering and exiting the club.
• Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintains high standards of safety for members and team members.
• Inspects team members, members, and vendors’ bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Processes empty water jug return vouchers to members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Ensures a safe and positive environment for members and team members.
• Embraces inclusion and diversity by working collaboratively and respectfully as a team to achieve goals.
• Delivers GOLD Member Standards daily: Greet, Anticipate, Appreciate (GAA).
• Works to deliver GOLD club standards: Fast, Friendly, Full, Fresh, Clean.
• Understands how to access and read production and/or financial performance reporting for your department.

Requirements

• Strong interpersonal skills and attention to detail.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in:
  • Indiana – At least 19 years of age
  • Delaware – At least 21 years of age
• Regular, predictable, full attendance is an essential function of this job.

Environmental Job Conditions

• All the time is spent standing and moving about on hard surfaces.
• Will at times require bending, pulling, reaching, stooping, and climbing ladders/step stools.
• May require occasional lifting up to 30 lbs.
• Exposure to both indoor and outdoor temperatures.

Benefits

• Weekly Pay: Get paid every week.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Pay

The pay range for this position starts from $16.25 per hour. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary, including but not limited to location, education, experience, and qualifications.