Member Experience Ambassador Part Time

About the Role

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team Members carry out job functions and responsibilities as assigned, support club policies and compliance, and act with honesty and integrity while leading with the member in mind.

Responsibilities

• Deliver superior member service, including greeting, assisting, and thanking all members promptly and professionally.
• Resolve member concerns courteously and escalate issues to management when necessary.
• Maintain a clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow BEST (Bottom of the cart, Electronics, Self-checkout, and Thanking the member) procedures, including cross-checking merchandise to member register receipts and verifying high-dollar value items.
• Record register receipt discrepancies and notify the front line to rectify the situation immediately.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure execution of repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain high safety standards for members and team members.
• Inspect team members', members', and vendors' bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers to members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Ensure a safe and positive environment for members and team members.
• Embrace inclusion and diversity through collaboration and respect.
• Work as a team to achieve goals with speed and agility.
• Innovate and adapt to keep pace with the changing world.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact and de-escalate member concerns.
• Commit daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Work as a team to deliver GOLD club standards daily: Fast, Friendly, Full, Fresh, Clean.
• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and its positive impact on the business.

Requirements

• Strong interpersonal skills and attention to detail.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in:
  • Indiana – at least 19 years of age
  • Delaware – at least 21 years of age
• Regular, predictable, full attendance is an essential function of this job.

Working Conditions

• All time is spent standing and moving about on hard surfaces.
• Will at times require bending, pulling, reaching, stooping, and climbing ladders/step stools.
• May require occasional lifting up to 30 lbs.
• Exposure to both indoor and outdoor temperatures.

Benefits

• Weekly pay.
• Free BJ’s Memberships: complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and affordable health benefits: choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: accumulate funds through after-tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.

Eligibility requirements vary by position.

Pay

The pay range for this position starts from $16.25 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.