Member Experience Ambassador Part Time
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. Must not include boilerplate like cookie/navigation/legal/EEO etc. The posting includes some lines like "We recognize the growing role of AI tools..." that's not boilerplate but it's about application instructions? It says "Your application should reflect your own skills..." That's application instruction; we should remove application instructions. So we should drop that paragraph.
Also "Eligibility requirements vary by position." appears under Benefits bullet; we keep that as part of benefits.
Also "Must be employed with the company for at least 6 months." is a qualification.
Also "At least 18 years of age, except in the following states: Indiana – At least 19 years of age Delaware – At least 21 years of age". Keep.
Also "Environmental Job Conditions" includes physical demands; we could include under Qualifications or maybe as a separate section? Not in headings list. Could be part of Qualifications (maybe as "Working Conditions"). But we don't have a heading for Working Conditions. Could we include it under Qualifications as a paragraph? It's substantive; we should preserve. We'll add a paragraph under Qualifications after the bullet list maybe.
Also "Regular, predictable, full attendance is an essential function of this job." That's a qualification.
Now let's extract content.
About the role: The first paragraphs:
"A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Here’s just some of what you can look forward to:"
But the "Here’s just some of what you can look forward to:" leads into benefits list. So we might split: About the role includes the first part up to "When you grow, we grow." The benefits list starts after that. We'll keep About the role as prose: "A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow."
But note that the sentence "That’s why we offer a comprehensive benefits package..." is actually leading into benefits; but we can keep it in About the role as it's still descriptive. However we might want to avoid duplication with Benefits section. But it's okay; it's not a list. We'll keep.
Now Responsibilities: Need to capture all duties from "Job Summary" and "Major Tasks, Responsibilities, And Key Accountabilities". Also earlier bullet points like "Team Members: Carry out job functions and responsibilities as assigned." etc.
Let's list responsibilities:
From Job Summary:
- Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.
- Team Members: Carry out job functions and responsibilities as assigned.
- Support the application of club policies, procedures and compliance.
- We strive for flawless execution and hold ourselves accountable.
- Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
- Ensure a safe and positive environment for our members and each other.
- Embrace inclusion and diversity, by working together with collaboration and respect.
- Work as a team to achieve goals.
- Move with speed and agility in everything we do.
- Innovate and adapt so we can move as fast as the world around us.
- Maintain a friendly and positive attitude.
- Members: Deliver service excellence through all points of contact.
- Resolve and deescalate to address every member concern.
- Ensure a safe and positive environment and experience for the members.
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, Clean Club Standards: Work as a team to deliver GOLD club standards daily.
- Work with commitment and pride to deliver GOLD- Grand opening look daily
- Clean and organized, inside, and out
- Know your Business: Understand how to access and read production and/or financial performance reporting for your department.
- See the connection between consistent execution and the positive impact it can have on the business.
From Major Tasks, Responsibilities, And Key Accountabilities:
- Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
- Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
- Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
- Reviews and maintains the AP Alert Binder according to AP standards.
- Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
- Records register receipt discrepancies and notifies front line to immediately rectify the situation.
- Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
- Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
- Monitor member and visitor traffic entering and exiting the club
- Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
- Maintains high standards of safety for members and team members.
- Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
- Processes empty water jug return vouchers to members.
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other departments as needed.
- Regular, predictable, full attendance is an essential function of this job. (This is also a qualification but appears here; we can include in Responsibilities or Qualifications; but to avoid duplication, maybe keep in Qualifications. However it's a responsibility; but we already have it in Qualifications list. We'll keep it under Qualifications maybe. But we need to preserve all info; duplication is okay but better not duplicate. We'll include it under Qualifications as it's a requirement.)
We need to ensure we don't miss any.
Now Qualifications: list:
- Strong interpersonal skills and an attention to detail are required.
- Basic math skills preferred.
- Ability to use a smart handheld device.
- Must successfully complete required training and certification processes.
- Must be employed with the company for at least 6 months.
- At least 18 years of age, except in the following states: Indiana – At least 19 years of age; Delaware – At least 21 years of age.
- Regular, predictable, full attendance is an essential function of this job.
- Environmental Job Conditions: All the time is spent standing and moving about on hard surfaces. Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools. May require occasional lifting up to 30 lbs. Exposure to both indoor and outdoor temperatures.
We could also include "Must be employed with the company for at least 6 months." as qualification.
Now Benefits: list:
- Weekly Pay: Get paid every week so that you can manage your money on your terms.
- Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
- Generous Paid Time Off: Take the time you need with vacation, personal, sick days
for prose. We must preserve all substantive information; do not invent or summarize away detail. Must not include boilerplate like cookie/navigation/legal/EEO etc. The posting includes some lines like "We recognize the growing role of AI tools..." that's not boilerplate but it's about application instructions? It says "Your application should reflect your own skills..." That's application instruction; we should remove application instructions. So we should drop that paragraph. Also "Eligibility requirements vary by position." appears under Benefits bullet; we keep that as part of benefits. Also "Must be employed with the company for at least 6 months." is a qualification. Also "At least 18 years of age, except in the following states: Indiana – At least 19 years of age Delaware – At least 21 years of age". Keep. Also "Environmental Job Conditions" includes physical demands; we could include under Qualifications or maybe as a separate section? Not in headings list. Could be part of Qualifications (maybe as "Working Conditions"). But we don't have a heading for Working Conditions. Could we include it under Qualifications as a paragraph? It's substantive; we should preserve. We'll add a paragraph under Qualifications after the bullet list maybe. Also "Regular, predictable, full attendance is an essential function of this job." That's a qualification. Now let's extract content. About the role: The first paragraphs: "A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Here’s just some of what you can look forward to:" But the "Here’s just some of what you can look forward to:" leads into benefits list. So we might split: About the role includes the first part up to "When you grow, we grow." The benefits list starts after that. We'll keep About the role as prose: "A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow." But note that the sentence "That’s why we offer a comprehensive benefits package..." is actually leading into benefits; but we can keep it in About the role as it's still descriptive. However we might want to avoid duplication with Benefits section. But it's okay; it's not a list. We'll keep. Now Responsibilities: Need to capture all duties from "Job Summary" and "Major Tasks, Responsibilities, And Key Accountabilities". Also earlier bullet points like "Team Members: Carry out job functions and responsibilities as assigned." etc. Let's list responsibilities: From Job Summary: - Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. - Team Members: Carry out job functions and responsibilities as assigned. - Support the application of club policies, procedures and compliance. - We strive for flawless execution and hold ourselves accountable. - Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate. - Ensure a safe and positive environment for our members and each other. - Embrace inclusion and diversity, by working together with collaboration and respect. - Work as a team to achieve goals. - Move with speed and agility in everything we do. - Innovate and adapt so we can move as fast as the world around us. - Maintain a friendly and positive attitude. - Members: Deliver service excellence through all points of contact. - Resolve and deescalate to address every member concern. - Ensure a safe and positive environment and experience for the members. - Daily commitment to GOLD Member Standards - Greet, Anticipate, Appreciate (GAA) - Fast, Friendly Full, Fresh, Clean Club Standards: Work as a team to deliver GOLD club standards daily. - Work with commitment and pride to deliver GOLD- Grand opening look daily - Clean and organized, inside, and out - Know your Business: Understand how to access and read production and/or financial performance reporting for your department. - See the connection between consistent execution and the positive impact it can have on the business. From Major Tasks, Responsibilities, And Key Accountabilities: - Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. - Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary. - Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols. - Reviews and maintains the AP Alert Binder according to AP standards. - Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items. - Records register receipt discrepancies and notifies front line to immediately rectify the situation. - Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures. - Ensure the execution of the repack awareness guidelines by inspecting known repack articles. - Monitor member and visitor traffic entering and exiting the club - Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures. - Maintains high standards of safety for members and team members. - Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building. - Processes empty water jug return vouchers to members. - Maintains all club policies and procedures. - Performs other duties as assigned, including working in other departments as needed. - Regular, predictable, full attendance is an essential function of this job. (This is also a qualification but appears here; we can include in Responsibilities or Qualifications; but to avoid duplication, maybe keep in Qualifications. However it's a responsibility; but we already have it in Qualifications list. We'll keep it under Qualifications maybe. But we need to preserve all info; duplication is okay but better not duplicate. We'll include it under Qualifications as it's a requirement.) We need to ensure we don't miss any. Now Qualifications: list: - Strong interpersonal skills and an attention to detail are required. - Basic math skills preferred. - Ability to use a smart handheld device. - Must successfully complete required training and certification processes. - Must be employed with the company for at least 6 months. - At least 18 years of age, except in the following states: Indiana – At least 19 years of age; Delaware – At least 21 years of age. - Regular, predictable, full attendance is an essential function of this job. - Environmental Job Conditions: All the time is spent standing and moving about on hard surfaces. Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools. May require occasional lifting up to 30 lbs. Exposure to both indoor and outdoor temperatures. We could also include "Must be employed with the company for at least 6 months." as qualification. Now Benefits: list: - Weekly Pay: Get paid every week so that you can manage your money on your terms. - Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* - Generous Paid Time Off: Take the time you need with vacation, personal, sick days