Member Experience Ambassador Part Time

Benefits

• Weekly Pay
• Free BJ's Memberships: complimentary The Club Card Membership plus a free Supplemental Membership for someone in your household
• Generous Paid Time Off: vacation, personal, sick days, holidays, bereavement, and jury duty leave
• Flexible and Affordable Health Benefits: three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options
• 401(k) Retirement Savings Plan with company match (available to team members 18 and older)
• Employee Stock Purchase Plan: after-tax payroll deductions to purchase shares of BJ's common stock at a 15% discount

Eligibility requirements vary by position.

About the role

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

Team Members:

• Carry out job functions and responsibilities as assigned
• Support the application of club policies, procedures and compliance
• Strive for flawless execution and hold ourselves accountable
• Act with honesty and integrity and lead with the member in mind to address all concerns and escalate as appropriate
• Ensure a safe and positive environment for members and each other
• Embrace inclusion and diversity, working together with collaboration and respect
• Work as a team to achieve goals
• Move with speed and agility in everything we do
• Innovate and adapt to move as fast as the world around us
• Maintain a friendly and positive attitude

Members:

• Deliver service excellence through all points of contact
• Resolve and deescalate to address every member concern
• Ensure a safe and positive environment and experience for members
• Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)

Club Standards:

• Work as a team to deliver GOLD club standards daily
• Work with commitment and pride to deliver GOLD — Grand opening look daily
• Clean and organized, inside and out

Know your Business:

• Understand how to access and read production and/or financial performance reporting for your department
• See the connection between consistent execution and the positive impact it can have on the business

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols
• Reviews and maintains the AP Alert Binder according to AP standards
• Follows the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items
• Records register receipt discrepancies and notifies front line to immediately rectify the situation
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
• Ensures the execution of the repack awareness guidelines by inspecting known repack articles
• Monitors member and visitor traffic entering and exiting the club
• Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
• Maintains high standards of safety for members and team members
• Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
• Processes empty water jug return vouchers to members
• Maintains all club policies and procedures
• Performs other duties as assigned, including working in other departments as needed
• Regular, predictable, full attendance is an essential function of this job

Requirements

• Strong interpersonal skills and attention to detail required
• Basic math skills preferred
• Ability to use a smart handheld device
• Must successfully complete required training and certification processes
• Must be employed with the company for at least 6 months
• At least 18 years of age (Indiana: at least 19; Delaware: at least 21)

Environmental Job Conditions:

• All time spent standing and moving about on hard surfaces
• At times requires bending, pulling, reaching, stooping and climbing ladders/step stools
• May require occasional lifting up to 30 lbs
• Exposure to both indoor and outdoor temperatures

Pay

Starting from $16.25 per hour. Actual salaries vary depending on factors including but not limited to location, education, experience, and qualifications.