Member Engagement Specialist- Phoenix Cotton Center (Onsite)

About the Company

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model focuses on providing a signature patient experience, raising the bar in care delivery, and ensuring health equity. In every market we serve, we bring a customized, high-value system of care available for our members, setting the standard for healthcare delivery in Arizona.

Why Join Our Team?

We are growing our team with individuals who share our passion and deep commitment to elevating the primary care experience. Our team is unified in providing comprehensive care and a truly exceptional patient experience, fostering trust and compassion. By working together and adapting processes, we aim to provide the best possible care and improve health within our communities.

Responsibilities

• Develop and maintain strong relationships with members to build trust and loyalty.
• Understand member needs and preferences to tailor engagement strategies.
• Provide support and guidance to help members navigate the healthcare system.
• Maintain accurate records of member interactions and engagement activities.
• Update member information in the Electronic Medical Record.
• Analyze data to identify trends and opportunities for improving member engagement.
• Work closely with healthcare providers and administrative staff to coordinate outreach efforts.
• Participate in team meetings to discuss strategies for enhancing member engagement.
• Collaborate with marketing and communications teams to develop outreach materials.
• Collect and analyze member feedback to identify areas for improvement.
• Implement strategies to enhance member satisfaction and retention.
• Participate in quality improvement initiatives to optimize engagement processes.
• Initiate contact with members via phone calls, emails, and other communication channels.
• Address member inquiries, provide care options, and share information about available healthcare services.
• Collaborate with clinical team members to facilitate a seamless healthcare approach.
• Perform all other duties as assigned.

Requirements

• Excellent interpersonal skills to build and maintain strong customer service relationships.
• Experience in clinical roles, clinical engagement, and/or healthcare navigation.
• Demonstrated ability to respond quickly and appropriately to member inquiries and needs.
• Creativity to develop innovative solutions for enhancing member satisfaction.
• Detail-oriented with accurate record-keeping and follow-up abilities.
• Ability to analyze data and identify trends to improve member engagement strategies.
• Ability to work independently, meet deadlines, and collaborate with a team.
• Proficiency with Microsoft Office products, including Excel and Word.
• Familiarity with healthcare management software and data entry (electronic medical records experience).
• Excellent verbal and written communication skills to engage effectively with members.
• Exceptional organizational skills and ability to manage multiple priorities.
• Ability to maintain confidentiality at all times.
• High school diploma or GED.
• Basic Life Saving (BLS) certification or obtain within 30 days of hire.
• Active Arizona fingerprint clearance card.
• Reliable transportation.

Schedule

This position is onsite, Monday through Friday, 8:00 AM to 5:00 PM, at the designated care center clinic. Working hours can include mornings, nights, or weekends as needed.