(USA) Member Specialist

About the role

At Sam’s Club, associates are expected to uphold the company’s core values—Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence—while executing daily responsibilities that support a safe, welcoming, and efficient shopping environment. This role focuses on member service, checkout operations, safety compliance, and team support, with opportunities to mentor colleagues and contribute to continuous improvement.

Responsibilities

• Provides member service, including acknowledging members, verifying membership cards, and identifying member needs.
• Maintains and zones the checkout and entrance/exit areas; arranges and organizes merchandise.
• Processes member purchases, returns, refunds, and exchanges in accordance with company policies and procedures for different membership and payment types.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Promotes Sam’s Club products and services to members.
• Provides guidance and support to members regarding self-service technology.
• Reviews member receipts and ensures compliance with company security and safety practices.
• Follows company safety standards, including conducting safety sweeps, correcting and reporting unsafe situations, and executing emergency response procedures.
• Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity.
• Maintains required paperwork, logs, and documentation.
• Assists with training Member Frontline Services associates on company processes, new technology, tool functionality, and program rollouts.
• Identifies shrink and damages; ensures proper handling of returns and merchandise.
• Collaborates with managers, co-workers, and business partners to complete work assignments and priorities.
• Adapts to change, addresses improvement opportunities, and supports a culture of continuous learning and process improvement.

Requirements

• Retail experience including operating front end equipment (for example, cash register).
• Experience working with mobile retail applications.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO for vacation, sick leave, holidays, or other purposes, meeting or exceeding applicable paid sick leave laws.
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: company-paid education benefit program covering high school completion, bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees fully paid by Walmart (eligibility requirements apply).

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed; multiple premiums may apply if applicable criteria are met.