(USA) Member Specialist

About the role

At Sam's Club, associates are expected to uphold the company's values and principles in all aspects of their work. This includes respecting individuals by embracing differences, creating an inclusive workplace, and supporting teamwork. Associates are also expected to act with integrity by maintaining high ethical standards, modeling Walmart values, and holding themselves and others accountable. Serving customers and members is a priority, and associates are encouraged to make decisions based on reliable information while considering the impact on all stakeholders. Striving for excellence involves displaying curiosity, taking calculated risks, and driving continuous improvements.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns, promotes Sam's Club products and services, and provides guidance on self-service technology.
• Processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and correcting or reporting unsafe situations to facility management.
• Maintains entrance and exit areas, acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locates merchandise, and helps with transporting items.
• Zones and arranges merchandise, maintains a safe shopping environment, and reviews member receipts.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation, and executes emergency response procedures.
• Assists with training Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, and delivers new program rollouts.
• Provides continuous learning and process improvement opportunities, ensures compliance with company policies, and identifies shrink and damages.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; and adapting to change.

Requirements

• Retail experience including operating front end equipment (for example, cash register).
• Experience working with mobile retail applications.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes, meeting or exceeding paid sick leave laws where applicable.
• Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: Company-paid education benefit program for high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply.

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.