Member Engagement Specialist, FES (Part-Time)

Responsibilities

• Facilitates in person enrollments at Wayspring partnered facilities, and where appropriate, conduct outreach to providers to secure member referrals
• Engages members and provides them with an educational overview of Wayspring’s service offerings, with the goal of program enrollment
• Secures verbal and written consent, and obtain appropriate paperwork for services including consent to clinic services and release of information forms from members to participate in Wayspring’s services
• Collaborates with facility discharge planning teams to ensure members leave facilities with a safe and stable plan
• Secures members first appointment with clinical services at Wayspring
• Initiates creative strategies to facilitate member contact, including in-person opportunities
• Provides ongoing engagement to members both telephonically and in-person
• Incorporates recovery support themes into engagement to improve member experience
• Regularly reviews member profile for SDoH and clinical updates
• Maintains performance accountability around member enrollment, clinic conversion, and achieve performance targets
• Adheres to Wayspring information security and privacy requirements

Requirements

• Minimum of three (3) years of experience in an outreach, social work, or street outreach role
• Highly organized, detail-oriented, and self-driven with the ability to work independently and as part of a team
• Demonstrated ability working in a matrixed environment
• The ability to communicate effectively and persuasively – including de-escalation skills and crisis management – is required
• Exceptional verbal and written communication skills, and effective presentation skills
• Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is highly preferred