Member Engagement Specialist, FES

About the role

At Wayspring, we're not just offering a job — we're offering the opportunity to make a difference. We’re looking for a Member Engagement Specialist to play an essential role in supporting individuals through their recovery journey. You’ll be responsible for the initial engagement and enrollment of eligible health plan members within a treatment facility or community-based setting, helping them understand the valuable services Wayspring offers. You’ll continue to support and engage members throughout their program, ensuring they have the support and resources they need to succeed.

This role requires regular daytime travel to meet members in and around the greater Chicago area; mileage reimbursement is included.

Responsibilities

• Facilitate in-person enrollments at Wayspring partnered facilities, and where appropriate, conduct outreach to providers to secure member referrals
• Engage members and provide them with an educational overview of Wayspring’s service offerings, with the goal of program enrollment
• Secure verbal and written consent, and obtain appropriate paperwork for services including consent to clinic services and release of information forms from members to participate in Wayspring’s services
• Collaborate with facility discharge planning teams to ensure members leave facilities with a safe and stable plan
• Secure members' first appointment with clinical services at Wayspring
• Provide follow-up to members for 30-90 days post discharge at partnered facility, driven by the individual member’s needs
• Initiate creative strategies to facilitate member contact, including in-person opportunities
• Provide ongoing engagement to members both telephonically and in-person
• Incorporate recovery support themes into engagement to improve member experience
• Regularly review member profile for Social Determinants of Health (SDoH) and clinical updates
• Maintain performance accountability around member enrollment, clinic conversion, and achieve performance targets
• Adhere to Wayspring information security and privacy requirements

Requirements

• Minimum of three (3) years of experience in an outreach, social work, or street outreach role
• Highly organized, detail-oriented, and self-driven with the ability to work independently and as part of a team
• Demonstrated ability working in a matrixed environment
• Ability to communicate effectively and persuasively – including de-escalation skills and crisis management – is required
• Exceptional verbal and written communication skills, and effective presentation skills
• Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is highly preferred

Benefits

• Comprehensive Medical, Dental, and Vision Insurance options – including options for your pets
• Company-funded HSA + Monthly Gym Allowance
• Paid parental leave – all parents included
• Company-paid short-term disability, long-term disability, and life insurance
• 401k with company match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Pardon and Expungement Scholarship Program
• Company Contributions to Future-Minded Savings (HSA and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
• Company 2-week paid sabbatical program
• Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more

Employee Type: Full-time, Non-Exempt