Member Engagement Operations Associate

We need to output HTML fragment with sections: About the role (maybe from description), Responsibilities, Requirements (or Qualifications, Skills), Benefits, Pay, Schedule. Must only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the job description. Key sections: - About the role: "A bit about this role: Our Member Experience and Engagement (MXE) team designs the service experience that makes members trust and love Devoted — letters, SMS, calls, MyDevoted, chat, push. Our campaigns reach hundreds of thousands of older adults at moments that matter: a missed screening, a new diagnosis, a prescription that never got picked up. As the Member Engagement Operations Associate, you'll be the reason those campaigns go out right. Working closely with our Member Engagement Operations Manager, you'll prep tickets, build audiences, run QA, keep documentation clean, monitor responses, and pull the numbers that tell us whether it worked. A meaningful share of this work supports Devoted Medical, our clinical arm: D2Me visits, clinical program activation, closing care gaps. When a campaign lands well, a member gets care they were going to miss. You're the person who catches the missing comma, the wrong date, and the audience list that looks a little off. You pick up new tools fast and stay organized when a lot is in flight. Two things about how we work: We test instead of assuming. You'll build test and control arms and keep variants straight. A holdout handled carelessly turns a real answer into no answer at all.Your manager sets the QA standard; you run it. We expect you to tell us when a check is wrong, missing something, or could be automated. Spot a step that should be a template, a check that could be automated, or a doc three people maintain separately? We want to hear it. Curiosity about AI and automation is important here." That's about the role. - Responsibilities and Impact: list bullet points: "Building and launching campaigns Build, test, launch, and measure campaigns across SMS, email, print, outbound calls, MyDevoted, and chat with data analysts, member service guides, clinical partners, and product/tech Build audiences and configurations to spec, including test and control arms, with clean variant tracking Deliver against precise SOPs, timelines, and checklists, and keep every campaign compliant Quality and contact hygiene Run pre- and post-launch QA: audience verification, business rules, volume confirmation, SME review Apply suppression rules and check contact history, so a member who already heard from us this week doesn't get three more messages Flag checks that are wrong, missing, or automatable — improve the standard, don't just execute it Monitor responses after launch and escalate anything that looks wrong, fast Keeping the system honest Keep ticket documentation, status, and ownership current in Monday.com Support the refresh cycle for automated campaigns so content and logic don't go stale Maintain and tag our campaign inventory: what exists, what's reusable, what's a one-off Get documentation to the member service and outreach teams running new campaigns Measuring and reporting Track and report campaign performance, including test versus control results Pull and check the numbers behind readouts Build and maintain the templates, checklists, and SOPs that make the process faster" We need to split into bullet list items. - Required skills and experience: list bullet points: "1-3 years in communications, digital strategy, engagement projects, or consulting — or a recent college/grad grad with internship experience or demonstrated ability Meticulous attention to detail and real care about getting things right Some experience using data and analytics tools to make decisions Quick to learn new tools and systems Able to simplify and clearly explain complex information Independent, collaborative, and communicative in a dynamic startup environment Able to work East Coast hours (~8:30am–5:30pm ET)" - Desired Skills and experience: bullet points: "Professional fluency in Spanish, written and spoken, including judgment on cultural relevancy and plain-language translation quality. Preferred, not required — a meaningful share of our members read and speak Spanish Healthcare technology or public health experience Exposure to A/B testing, holdouts, or campaign measurement Familiarity with Monday.com, Asana, Jira, or similar Interest in using AI and automation to reduce manual work" - Salary: "$58,000 - $82,680 / annually" plus explanation about pay range. We need Pay section only if posting actually states them. It does state salary range. So we include Pay section with that range. Possibly also mention total rewards? Benefits: The posting includes "Our Total Rewards package includes: Employer sponsored health, dental and vision plan with low or no premium Generous paid time off $100 monthly mobile or internet stipend Stock options for all employees Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles Parental leave program 401K program And more....Our total rewards package is for full time employees only. Intern and Contract positions are not eligible." Thus Benefits section should include those bullet points. - Schedule: The posting mentions "Able to work East Coast hours (~8:30am–5:30pm ET)" and earlier "The ideal candidate for this role must be able to work during Eastern Time business hours (Monday - Friday 8:30 am - 5:30 pm ET)". So schedule is Monday-Friday 8:30am-5:30pm ET. So we can include Schedule section. We must not include sections with filler like "commensurate with experience". Not needed. We must not repeat job title. Must not include Job ID etc. We must output only HTML fragment, no /, no markdown fences. We need headings

for each section. We need

• for any list of duties/requirements/benefits. We need

  for prose. We need to preserve all substantive information; do not invent or summarize away detail. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The EEO paragraph at end is boilerplate; we must remove it. Also the "Founded in 2017..." paragraph maybe not boilerplate? It's about company mission; could be considered substantive? It's not about the role directly but maybe considered fluff. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The mission statement may be considered not boilerplate but maybe not needed. However we should preserve all substantive information about the role. The mission statement is not directly about the role; but it's not explicitly prohibited. However to be safe, we could include it under About the role? But the About the role already includes description. The mission statement is generic company info; could be considered boilerplate? Not exactly EEO. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. It doesn't say remove mission statement. But we might keep it as part of About the role? However the About the role currently includes description of MXE team etc. Adding mission may be okay but could be considered filler. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine mission into About the role as a paragraph. But we need to ensure we don't include duplicated lines. There's duplication of schedule mention: appears twice. We'll include schedule once. Now construct HTML. We'll have sections:

  About the role

  ... (prose)

  Responsibilities

  • ... each bullet

  Required Skills and Experience

  • ... each bullet

  Desired Skills and Experience

  • ... each bullet

  Benefits

  • ... each bullet

  Pay

  $58,000 - $82,680 per year

  Schedule

  Monday – Friday, 8:30 am – 5:30 pm ET

  We need to ensure we don't include any fluff like "Preferred, not required — a meaningful share of our members read and speak Spanish". That's part of desired skills; we keep it. Now we need to extract bullet points precisely. Let's list responsibilities bullet points from the text: From "Responsibilities and Impact will include:" then lines: - Building and launching campaigns Build, test, launch, and measure campaigns across SMS, email, print, outbound calls, MyDevoted, and chat with data analysts, member service guides, clinical partners, and product/tech - Build audiences and configurations to spec, including test and control arms, with clean variant tracking - Deliver against precise SOPs, timelines, and checklists, and keep every campaign compliant - Quality and contact hygiene Run pre- and post-launch QA: audience verification, business rules, volume confirmation, SME review - Apply suppression rules and check contact history, so a member who already heard from us this week doesn't get three more messages - Flag checks that are wrong, missing, or automatable — improve the standard, don't just execute it - Monitor responses after launch and escalate anything that looks wrong, fast - Keeping the system honest Keep ticket documentation, status, and ownership current in Monday.com - Support the refresh cycle for automated campaigns so content and logic don't go stale - Maintain and tag our campaign inventory: what exists, what's reusable, what's a one-off - Get documentation to the member service and outreach teams running new campaigns - Measuring and reporting Track and report campaign performance, including test versus control results - Pull and check the numbers behind readouts - Build and maintain the templates, checklists, and SOPs that make the process faster We need to split into sensible bullet items. Some lines have two parts separated by space; we can keep as one bullet. Now Required skills and experience bullet points: - 1-3 years in communications, digital strategy, engagement projects, or consulting — or a recent college/grad grad with internship experience or demonstrated ability - Meticulous attention to detail and real care about getting things right - Some experience using data and analytics tools to make decisions - Quick to learn new tools and systems - Able to simplify and clearly explain complex information - Independent, collaborative, and communicative in a dynamic startup environment - Able to work East Coast hours (~8:30am–5:30pm ET) Desired Skills and experience bullet points: - Professional fluency in Spanish, written and spoken, including judgment on cultural relevancy and plain-language translation quality. Preferred, not required — a meaningful share of our members read and speak Spanish - Healthcare technology or public health experience - Exposure to A/B testing, holdouts, or campaign measurement - Familiarity with Monday.com, Asana, Jira, or similar - Interest in using AI and automation to reduce manual work Benefits bullet points: - Employer sponsored health, dental and vision plan with low or no premium - Generous paid time off - $100 monthly mobile or internet stipend - Stock options for all employees - Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles - Parental leave program - 401K program - And more.... (maybe we can keep "And more" but it's vague; maybe we drop as filler? It's not specific. The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. "And more...." is vague but not placeholder like TBD. It's still vague