Member Engagement Associate

What You'll Do

• Your Impact: Grow and strengthen the connection between The Trustees and its members by engaging visitors where they experience the organization’s mission firsthand.
• Represent The Trustees membership program at properties, events, and community engagement opportunities throughout Massachusetts.
• Engage visitors in meaningful conversations about membership, tailoring messaging to individual interests and experiences.
• Support on-site membership acquisition efforts and assist visitors with membership enrollment and related questions.
• Accurately process memberships and ensure data is collected and recorded appropriately.
• Serve as a welcoming and knowledgeable ambassador for The Trustees, delivering exceptional visitor experiences.
• Participate in membership-focused events and outreach activities throughout the year, with increased field presence during peak visitation seasons.
• Assist with maintaining membership sales materials, signage, and promotional resources at assigned properties.
• Support the delivery of membership engagement initiatives in partnership with property teams and Membership staff.
• Represent The Trustees at community events, partner programs, and other public-facing opportunities.
• Aid in the delivery of membership training and support resources for property-facing staff.
• Share visitor feedback, membership trends, and observations from the field to help improve engagement strategies and visitor experiences.
• Collaborate with Membership and property teams to support membership acquisition goals and organizational priorities.

Requirements

• Skills and Experience: 3-5 years of experience in sales, customer service, visitor engagement, membership programs, fundraising, hospitality, or a related customer-facing role.
• Strong interpersonal and communication skills, with the ability to engage comfortably with diverse audiences.
• Confidence and enthusiasm for initiating conversations and promoting membership through in-person interactions.
• Ability to work independently, manage multiple priorities, and adapt to changing needs and environments.
• Strong attention to detail and commitment to providing exceptional customer service.
• Familiarity with Salesforce or other CRM systems preferred; ability to learn new systems quickly.
• Valid driver's license and reliable transportation with the ability to travel regularly throughout Massachusetts.
• Availability to work evenings, weekends, and holidays as needed to support events and visitor engagement activities.
• Ability to work outdoors and remain active for extended periods during events and property visits.
• Enthusiasm for The Trustees' mission and a genuine interest in conservation, outdoor recreation, and connecting people to special places.
• Bachelor's degree or equivalent combination of education and relevant experience.

Eligibility Criteria

• Current authorization to work in the United States - a candidate must have such authorization by his or her first day of employment.
• A valid driver's license, as well as a satisfactory driving record as outlined in The Trustees' driving policy.
• A satisfactory criminal background (CORI) check.