Member Engagement Manager

Position Responsibilities

• Serve as the primary point of contact for members, delivering a highly personalized and hospitality-driven experience.
• Build and maintain strong relationships with members and guests, anticipating needs and proactively enhancing satisfaction.
• Develop and manage a comprehensive annual calendar of member events, sporting activities, social gatherings, and exclusive experiences.
• Encourage member participation in lessons, events, hunting programs, competitions, and outdoor activities.
• Collaborate with Sporting, Culinary, Events, Retail, and Membership teams to deliver exceptional member experiences.
• Work with department leaders to develop programming that increases member engagement, retention, and utilization of club amenities.
• Oversee the execution of sporting and recreational activities, including shooting sports, fishing, archery, and instructional programs.
• Collaborate with instructors, guides, and vendors to ensure members are matched with appropriate experiences.
• Support membership sales efforts by hosting prospective member tours, introducing club amenities, and participating in recruitment events.
• Lead planning and execution of member events, ensuring high service standards and attention to detail.
• Gather member feedback and identify opportunities for continuous improvement of club services and programming.
• Ensure compliance with all Standard Operating Procedures (SOPs), safety protocols, and club policies.
• Aid and support other departments and club events as needed to ensure overall operational success.
• Maintain budget oversight for member programming and events while ensuring financial responsibility.

Preferred Qualifications

• Minimum of 3 years of experience in hospitality, member services, club management, sports management, event coordination, or a related field.
• Exceptional interpersonal, communication, and relationship-building skills.
• Strong organizational and project management abilities with attention to detail.
• Demonstrated ability to provide high-touch customer service in a luxury hospitality, private club, resort, or outdoor recreation environment.
• Ability to work flexible hours, including evenings, weekends, and holidays as business needs require.
• Proficiency with Microsoft Office Suite, POS systems, Club Essentials, and other member management software.
• Bachelor's degree in Hospitality Management, Recreation Management, Sports Management, Business Administration, or related field preferred.

Work Schedule

Wednesday Sunday (flexibility required for events and peak seasons)

Benefits

• Paid Time Off
• Paid Holidays
• Medical, Dental & Vision Insurance
• Matching 401(k) Program
• Retail Employee Discount

Compensation

Salary Range: $90,000 - $100,000/yr

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.