Member Contact Specialist I

Full-Time, Hybrid

Pay

$16.06–$19.27 per hour with an incentive opportunity based on individual performance. Advia offers a bilingual premium for this role; proficiency testing is required, with a specific need for Spanish language proficiency.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Life insurance and disability coverage
• Generous paid time off (PTO), paid holidays, and paid parental leave* (*after one year of service)
• Learning and development programs, plus tuition reimbursement* (*after one year of service)
• Free telemedicine
• Employee Assistance Program (EAP)
• Wellness initiatives
• Paid Community Action Volunteer Hours

Responsibilities

• Provide outstanding service and support to members and colleagues
• Answer member questions, service accounts, and recommend products and services tailored to financial needs
• Handle incoming calls and offer solutions—products, services, or resources—that meet or anticipate the caller’s needs while delivering an exceptional experience
• Maintain accuracy, confidentiality, and efficiency
• Stay knowledgeable about Advia’s products and services to offer the best solutions

About the Company

Advia is a fast-growing credit union in the top 3% of credit unions in the United States, serving nearly 200,000 members with assets over $3 billion. Deeply rooted in the communities we serve, we prioritize member needs above all else. Our culture is “work hard, play hard,” with a focus on development, great benefits, and engaged leadership. We are an Equal Employment Opportunity employer and a proud Veteran & Military Friendly Employer.

Requirements

• Willingness to learn and desire to be coached
• Strong communication skills
• Ability to ask clarifying questions
• Patience
• Customer service experience is strongly preferred (but not required)
• Team-centered mentality
• Passion for helping people