Member Contact Service Specialist

Responsibilities

• Provide exceptional, WOW service over the phone to our internal and external members using multiple software systems to support that relationship
• Maintain CFCU service level expectations and consistent call quality while handling a high volume of calls
• Explain features and benefits of all credit union products and services; recommend products and services to members as appropriate
• Process share withdrawal requests, fund transfers, pre-authorized credit line advances, outgoing wires, check orders, certificate renewals, and opening of savings sub-shares
• Process, record, and follow up on ACH, payroll distribution requests, and TDs
• Provide online banking and bill payer set-up, support, and problem-resolution for members and branch staff

Requirements

• The schedule for this position encompasses our hours of operation, including a rotating Saturday morning

Qualifications

• A high school diploma or equivalent
• An Associate's degree in banking or finance is a plus
• Two years of experience in financial services or a call center environment

Skills

• Exceptional verbal communication skills
• Advanced ability to multi-task, prioritize, stay organized, and follow up
• Strong knowledge and experience of web-based software programs

Benefits

• An ideal candidate will have a commitment to member service and a passion for seeking solutions

Pay

• Commensurate with experience

Schedule

• The Member Contact Center is open from 7 a.m. to 6 p.m. Monday through Friday, and on Saturdays from 7 a.m. to 1 p.m.