Member Contact Specialist I

Employment Type: Full-Time, Hybrid

Pay

$16.06–$19.27 per hour with an incentive opportunity based on individual performance. Advia offers a bilingual premium for this role.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Life insurance and disability coverage
• Generous paid time off (PTO), paid holidays, and paid parental leave*
• Learning and development programs
• Tuition reimbursement*
• Free telemedicine
• Employee Assistance Program (EAP)
• Wellness initiatives
• Paid Community Action Volunteer Hours

*Parental Leave and Tuition Reimbursement are available after one year of service.

About the role

You will provide outstanding service and support to our members and your fellow Advians. As the expert, you will answer members’ questions, service their accounts, and recommend products and services that best fit their financial needs. You will receive incoming calls and offer solutions—whether that be a product, service, or resource—while creating an exceptional experience. You will be the voice of Advia.

About Advia

Advia is a fast-growing Credit Union in the top 3% of credit unions in the United States, serving almost 200,000 members with assets over $3 billion. We are deeply rooted in the communities we serve and have a passion for placing our members’ needs above all else. Our culture can only be described as “work hard, play hard.”

Why join us

As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer.

Responsibilities

• Display the highest level of service by maintaining accuracy, confidentiality, and efficiency
• Know our products and services and offer the best solutions to fit members’ needs
• Provide quick responses and on-the-spot solutions in a fast-paced environment
• Foster relationships and build trust with members

Requirements

• Willingness to learn and desire to be coached
• Strong communication skills
• Ability to ask questions for clarification
• Patience
• Customer service experience is strongly preferred
• Team-centered mentality
• Passion for helping people
• Bilingual proficiency (Spanish) with required proficiency testing