Member Contact Center Representative (Call Center) - Full-Time

About the role

Join Our Team at Fairmont Federal Credit Union!

Fairmont FCU is seeking a caring, solution-minded individual to join our Member Contact Center as a Member Contact Center Representative.

Responsibilities

• Create a highly personalized experience for members by identifying their needs and recommending the best financial solutions.
• Answer questions about products and services and resolves problems that are within their authority to resolve; refer problems that are beyond their authority to their supervisor, along with their recommendations.
• Work with other departments to meet member's needs and is empowered to provide solutions.
• Maintain an up-to-date knowledge of financial products and services, related policies and procedures, rules and regulations; promotes, cross sells, and explains Credit Union products and services.
• Perform financial transactions and clerical duties which may include but not limited to opening new share and share draft accounts, opening term share certificates, ordering share drafts, applying payments and transfers, opening debit cards.
• Perform corresponding tasks related to members' accounts such as address changes, updates contact information and return mail requests.
• Perform duties related to member electronic services such as: answering online messages, processing leads, processing remote deposits, assisting members with bill pay and online banking, processing eStatement requests, troubleshooting debit card issues, unblocking accounts, etc.
• Schedule members' appointment requests and performs various tasks related to ReportIt tickets.

Requirements

• Must be legally eligible for employment in the United States.
• Must be 18 years of age or older.
• Must have obtained a high school diploma or GED.
• Must be available to work a schedule rotation based on operating hours.

Preferred Qualifications

• One month to twelve months of similar or related experience.
• Well-developed communication and member service skills, good listening and telephone skills; courtesy, tact, and diplomacy.
• Attentiveness; must be able to retain information.
• Self-empowered and solution-minded; detail oriented.
• Able to maintain a high degree of accuracy, able to make decisions with minimum information.
• Excellent analytical skills to assist in using available resources for appropriate decision-making regarding member transactions.
• Ability to work in a fast-paced environment and multi-task.
• Skilled with computers, Microsoft Office programs, and computer keyboard by touch, knowledge of general office machines and 10-key calculator.
• Basic mathematical skills required; adding, subtracting, multiplying, dividing and able to perform dividend calculation.

Physical Requirements

• Regularly required to talk and hear.
• Work is typically sedentary, with prolonged period of sitting at a desk and working on a computer but may require standing and walking up to 10 percent of the time.
• Lifting up to 10 pounds is occasionally required.

What We Offer

• Competitive pay starting from $18.00 per hour, based on experience and qualifications.
• Paid time off and holidays.
• Medical, dental, vision insurance, plus more great benefits to support your life and well-being.
• 401(k) with employer match.
• Career development and on-the-job training.
• Supportive, member-focused work culture.

Hours

Available Monday - Saturday, hours based on business needs.

About Us

Yes, there is a place where you truly matter. That place is Fairmont Federal Credit Union, where every employee realizes their true growth potential. Since 1939, Fairmont Federal Credit Union's success has been built on delivering the diverse financial solutions our members demand and the highly personalized, individually rewarding experiences they deserve. As part of our commitment to make every experience personal, because it's all about you, we make our services as convenient as possible to our members.

Equal Opportunity Employer

Fairmont Federal Credit Union is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, veteran status, age, or any other characteristic protected by law.