Member Claims Associate (6-month Contract)

About the role

As a Member Claims Associate Contractor, you will drive the core processes behind Collective Health's employer-sponsored medical plans and help members navigate their most complex claims issues. You will gain a comprehensive, hands-on understanding of health plan operations—from processing medical claims and deciphering complex coding to managing regulatory requirements and network partner relationships. Everything you do will be through the lens of delivering an exceptional member experience. This contract is a gateway to becoming an expert in the payer-side of healthcare. Backed by our established, knowledgeable teams, you will play an essential role in scaling our operations and collaborating on a growing team at the forefront of redefining the healthcare industry.

Responsibilities

• Execute the daily operations of a health plan, including filing medical claims, researching and responding to the members' most complicated questions, tracking your accuracy around core metrics, and troubleshooting the many operational challenges that affects the business
• Provide friendly, empathetic, and clear communication to members, treating every interaction as an opportunity to make a stressful process feel easier
• Think critically and strategically to continually boost teamwork and communication across offices
• Gain additional skills across different areas of the business over time
• Develop in-depth industry expertise in the healthcare economy
• Cultivate a culture that aligns with Collective Health values and incorporates the unique aspects of the team

Requirements

• Customer-service oriented: you listen well, communicate with patience and empathy, and enjoy helping people work through problems
• Can become proficient with a large volume of information quickly
• Committed team player
• Excited to build and adapt to the adventures of working on a growing team
• Passionate about being a part of a fast-growing company
• Passion for Collective Health's mission to transform the health insurance experience for employers and their employees
• Driven, curious, and take ownership for everything you do

Qualifications

• Reporting to the Manager of Member Claims, this is an essential role on the Customer Experience team

Skills

• Bachelor's degree or 1 or more years of work experience
• Prior experience in customer service, healthcare, or another people-facing role

Pay

Contract Hourly Pay Range: $22 USD - $22 USD

Schedule

Contract Start date: September 14, 2026. Contract End date: March 5, 2027. You must be available for the first 5 weeks of required training. You will not be able to take time off during the training period. This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two weekdays per week.

Benefits

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance