Member Care Advocate

Who We're Looking For

EmpiRx Health is in unprecedented growth, and we're seeking a highly skilled and experienced Member Care Advocate. In this critical role, you will ensure proactive oversight on all issues for members assigned to them by utilizing RxCurve360 system for case management. You will also ensure escalations are taken care of within a timely manner to provide best class service to assigned members.

What You'll Do

• Serve as an effective advocate for the client’s member population by providing high quality, thorough, and consistent service to identified members.
• Serve as an effective administrative liaison between members, pharmacies, and/or prescribers.
• Follow applicable laws, regulations, and defined internal processes to deliver exceptional service to EmpiRx members.
• Complete assigned cases in the population health management system in a timely manner.
• Administratively communicate with prescribers and members in accordance with EmpiRx Health’s call requirements to meet specific key performance indicator(“KPI”)standards.
• Resolve member escalations in a courteous and professional manner, including following defined practices and within a targeted turnaround time.
• Ensure that all email communications are attended to/handled in a timely and professional manner.
• Respond to member inquiries/requests under the supervision of the assigned Clinical Account Executive.
• Affirm that practices, processes, and procedures are continually followed to always deliver a best-in-class experience for members.
• Afford assistance with general projects that involve member concierge services under the direct supervision of a licensed pharmacist.
• Effectively collaborate with EmpiRx Health internal departments to ensure members receive superior care that is professional, accurate, and timely.
• Afford administrative response to requests from Clinical Account Executives and the Client Management team(e.g., provider and pharmacy calls).
• Effectively communicate and interact with all other EmpiRx Health departments, fostering teamwork and unity.
• Perform other duties as assigned.

What You Need

• Minimum Requirements: Pharmacy Technician certification (CPhT), minimum 2 years of experience working for a PBM, health plan or call center of medication therapy management (“MTM”)program; or 4 years of experience in a hospital or retail environment, proficient in Microsoft Office Suite, strong customer service orientation and commitment to delivering concierge-level service, ability to work in a fast-paced environment, ability to think critically and strategically, excellent time management skills with the ability to meet tight deadlines, excellent verbal and written communication skills.
• Preferred Qualifications: 4-year college degree, Pharmacy Technician license.

Work Environment

The work environment is Hybrid (2 days remote/3 days in office).

Benefits And Perks

• Paid Time Off
• A 401(k) program
• Health Insurance including Dental & Vision coverage
• Health Savings Account
• An Employee Assistance Program

EmpiRx Health is an Equal Opportunity Employer

At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're on a mission to build a team as diverse as the world we serve, where everyone is welcome and celebrated. We're not just breaking down barriers; we're actively erasing them to create an environment where opportunity knows no bounds.