Care Management/Member Advocate

About the role

As a Care Manager and Member Advocate, you will serve as a trusted guide and advocate for the clergy of the Catholic Diocese of Amarillo, helping them navigate the complexities of healthcare while supporting their overall well-being. Rather than providing hands-on clinical care, you will serve as a compassionate coordinator and advocate — ensuring clergy receive the right care, in the right place, at the right time.

Key Responsibilities

• Build trusted relationships with clergy through regular outreach and personal visits.
• Serve as a primary point of contact for clergy needing assistance navigating healthcare and benefits.
• Identify unmet needs and proactively connect clergy with appropriate services and resources.
• Promote preventive wellness by educating members on health initiatives and available resources.
• Provide educational materials and resources focused on prevention, wellness, and chronic disease management.
• Provide clear, accessible health information to help members understand and utilize their benefits.
• Cook up medical, dental, and specialist appointments to ensure seamless care experiences.
• Aid members in navigating healthcare systems and provider networks.
• Coordinate benefit coordination and collaborate with plan design vendors when needed.
• Coordinate third-party services when needed (DME, home health, specialty providers, etc.).
• Connect members with community resources including transportation, home care, and support services.
• Conduct on-site hospital visits and serve as an advocate for members during hospitalizations.
• Provide post-hospitalization follow-up and care coordination.
• Conduct on-site visits to members in facilities including assisted living, skilled nursing facilities, retirement homes, and hospitals.
• Conduct home safety assessments and arrange modifications or meal services when needed.
• Aid with remote monitoring tools such as glucometers, blood pressure cuffs, and alert systems.
• This position will require travel in and around the diocese, which may, on occasion, include overnights. All business-related travel expenses are fully covered by the company.
• Collaborate closely with Meta Care’s support team including pharmacists, nutritionists, and social workers.
• Collaborate with Client leadership to ensure strong communication and coordination of services.
• Work collaboratively with Client-affiliated ministries and services including retirement homes and assisted living facilities.
• Participate in client meetings to identify needs and ensure comprehensive support.
• Develop outreach initiatives to increase awareness of available services and benefits.
• Maintain accurate and timely documentation of member interactions and services provided.
• Maintain strict confidentiality in accordance with PHI and HIPAA guidelines.
• Engage respectfully and professionally with clergy members and colleagues.
• Travel as needed to member locations and events.
• Perform additional duties as assigned by the Vice President of Care Management

Requirements

• Minimum 3 years of healthcare experience required.
• Preferred LPN or RN (active license not required). Ideal for nurses seeking a meaningful non-bedside role.
• CNA or Medical Assistant backgrounds are also encouraged (active license not required).
• Experience in clinical or medical office settings with a passion for helping individuals navigate the healthcare system.
• Exceptional communication and listening skills with the ability to offer emotional support.
• Strong organizational abilities and attention to detail.
• A humble, service-oriented demeanor and genuine desire to support others.
• Ability to work independently while collaborating with healthcare professionals and Meta Care team.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).