Member Billing Specialist/Accounts Receivable

Key Responsibilities

• Prepare, review, and process monthly member statements, including dues, assessments, dining, golf, retail, events, and other charges
• Ensure accuracy and timely posting of all charges and credits
• Manage accounts receivable aging and follow up on past-due accounts in a professional and member-focused manner
• Process member payments (ACH, credit card, checks) and maintain accurate records
• Reconcile member accounts and resolve discrepancies promptly
• Aid in month-end closing procedures related to A/R
• Maintain organized billing records and documentation
• Prepare reports on aging, collections, and member billing activity
• Cookordination with department managers (golf, food & beverage, events, retail) to ensure accurate charge capture
• Support audits and financial reviews as needed

Member Service

• Respond promptly and courteously to member billing inquiries
• Research and resolve billing questions or disputes with professionalism and discretion
• Maintain strict confidentiality of member financial information

Qualifications

• 2+ years of accounts receivable, billing, or accounting experience (hospitality or private club experience preferred)
• Strong understanding of accounting principles and A/R processes
• Experience with club management or accounting software preferred
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills
• Ability to handle sensitive information with discretion
• Professional, member-service mindset

PREFERRED ATTRIBUTES

• Experience in a private club, hospitality, resort, or similar member-based organization
• Strong time management skills and ability to meet deadlines in a fast-paced environment