Member Billing Representative - Wellness Center | Full-Time

Responsibilities

• Handle billing and collections processes for all Sanford Sports Wellness Center locations.
• Manage accounts, reconciliations, and reporting.
• Oversee member accounts to prevent billing issues.
• Ensure accurate categorization and charges for new and existing members.
• Track attrition and collect overdue accounts.
• Maintain courteous, confidential approach to member interactions and provide diligent follow‑up.
• Maintain and manage Wellness Center software and computer systems for membership.
• Provide training on membership software (CSI Software) to current and new staff, and management as appropriate.
• Demonstrate proficiency in Network File System (NFS) and efficient operation of office equipment.
• Collaborate with external vendors to ensure optimal software functionality.
• Manage membership and third‑party reimbursement processes, address inquiries, and occasionally assist members directly in‑person or over the phone.
• Act as a point of contact and interim supervisor in leadership’s absence; collaborate with leaders.
• Provide training and ongoing education to staff.
• Apply professionalism, problem‑solving techniques, and adapt to variable work schedules and assignments.
• Mentor new staff as assigned.

Requirements

• Minimum of an associate degree required; bachelor’s degree preferred.
• Minimum of two years’ applicable work experience required.
• Experience in business or accounting required.
• May require Basic Life Support (BLS) certification and formal training on LifePak 250 (training provided if not held at hire).

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time‑off package
• For more details, see Total Rewards

Pay

Salary range: $16.00 – $25.50 per hour

Schedule

Day shift, full‑time position (approximately 32 hours per week) with flexible weekday daytime scheduling.