Member Assist Cart Attendant
About the role
You help shape our member’s entire shopping experience by giving them a positive first and last impression. In this role, you are responsible for ensuring members see a well-kept parking lot, assisting members with their purchases, and ensuring there are carts ready and available. You will also help members load their vehicles and support creating a great member experience.
Responsibilities
- Ensures club pick-up orders are filled by:
- Contacting members to notify when pickup time is delayed
- Informing members when products are unavailable (e.g., out of stock)
- Offering members alternative product options when needed
- Ensuring products are selected and packaged according to company policies and procedures
- Ensuring items are dispensed when members arrive for pickup
- Resolving member issues and concerns
- Promoting the company's products and services
- Maintains safety of facility by:
- Conducting safety sweeps
- Following procedures for handling merchandise
- Correcting and reporting unsafe situations to facility management
- Provides member service by:
- Acknowledging the member and identifying member needs
- Assisting members with purchasing decisions
- Processing member purchases and payments according to company policies
- Utilizing cash registers to assist members with transactions
- Locating and organizing merchandise
- Zoning the designated areas
- Resolving member issues and concerns
- Promoting the company's products and services
- Organizing and maintaining availability of carts/flatbeds
- Assisting members with transporting items
- Utilizing cart retrieval equipment according to company policies
- Maintaining parking lot cleanliness
- Maintains a positive attitude by smiling, greeting, and thanking members
- Provides exceptional customer service, answering any questions members may have
- Maintains a clean, neat, and member-ready area
- Complies with company policies, procedures, and standards of ethics and integrity
- Completes work assignments and priorities by collaborating with managers, co-workers, and customers
Requirements
- Ability to thrive in fast-paced environments
- Strong multi-tasking skills
- Member satisfaction as a top priority
- Ability to stand for long periods while assisting members quickly and accurately
- Problem-solving skills to tackle obstacles head-on
Benefits
- Competitive pay with performance-based bonus awards
- Health benefits including medical, vision, and dental coverage
- Financial benefits including 401(k), stock purchase, and company-paid life insurance
- Paid time off including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit program (tuition, books, and fees completely paid for by Walmart)
Pay
The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
Primary Location: 3070 MALLORY LN, FRANKLIN, TN 37067-8304, United States of America