Member Assist Cart Attendant
About the role
We are looking for people who take pride in their work to join our team. You help shape our member’s entire shopping experience by giving them a positive first and last impression. In this role, you are responsible for ensuring members see a well-kept parking lot, helping members with their purchases, and ensuring there are carts ready and available. You will also assist members by helping them load their vehicles and support creating a great member experience. This means you are constantly on your feet and on the go, rain or shine, sleet or snow.
Responsibilities
- Ensures club pick-up orders are filled by:
- Contacting members to notify when pickup time is delayed
- Informing members when products are unavailable (e.g., out of stock) and offering alternative product options
- Ensuring products are selected and packaged according to company policies and procedures
- Ensuring items are dispensed when members arrive for pickup
- Resolving member issues and concerns
- Promoting the company's products and services
- Maintains safety of the facility by:
- Conducting safety sweeps
- Following procedures for handling merchandise
- Correcting and reporting unsafe situations to facility management
- Provides member service by:
- Acknowledging members and identifying their needs
- Assisting members with purchasing decisions and processing purchases
- Assisting with payments according to company policies and procedures for different membership and payment types
- Utilizing cash registers to assist members with transactions
- Locating and organizing merchandise
- Zoning designated areas
- Resolving member issues and concerns
- Promoting the company's products and services
- Organizing and maintaining availability of carts/flatbeds
- Assisting members with transporting items
- Utilizing cart retrieval equipment according to company policies and procedures
- Maintaining parking lot cleanliness
- Complies with company policies, procedures, and standards of ethics and integrity by:
- Implementing related action plans
- Using the Open Door Policy
- Applying these in executing business processes and practices
- Completes work assignments and priorities by:
- Using policies, data, and resources
- Collaborating with managers, co-workers, customers, and other business partners
- Identifying priorities, deadlines, and expectations
- Carrying out tasks and communicating progress and information
- Determining and recommending ways to address improvement opportunities
- Adapting to and learning from change, difficulties, and feedback
- Maintains a positive attitude by smiling, greeting, and thanking members
- Provides exceptional customer service to members across the club as needed, answering any questions they may have
- Maintains a clean, neat, and member-ready area
Skills
- Thrive in fast-paced environments
- Multi-tasking
- Prioritize member satisfaction
- Ability to stand for long periods of time while assisting members quickly and accurately
- Problem-solving to tackle obstacles head-on and ensure tasks are completed with excellence
Benefits
- Competitive pay with performance-based bonus awards
- Health benefits including medical, vision, and dental coverage
- Financial benefits including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor's degrees, English Language Learning, and short-form certificates
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.
Pay
The hourly wage range for this position is $16.00 to $24.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Primary location: 3901 Alpine Ave NW, Comstock Park, MI 49321-8350, United States of America