Member Assist Cart Attendant

About the role

We are looking for people who take pride in their work to join our team. You help shape our member’s entire shopping experience by giving them a positive first and last impression. In this role, you are responsible for ensuring members see a well-kept parking lot, assisting members with their purchases, and ensuring there are carts ready and available. You will also help members load their vehicles and support creating a great member experience. This role requires you to be constantly on your feet and on the go, regardless of weather conditions.

Responsibilities

• Ensures club pick-up orders are filled by:
  • Contacting members to notify them when pickup time is delayed
  • Informing members when products are unavailable (e.g., out of stock) and offering alternative options
  • Selecting and packaging products according to company policies and procedures
  • Ensuring items are dispensed when members arrive for pickup
  • Resolving member issues and concerns
  • Promoting the company's products and services
• Maintains safety of the facility by:
  • Conducting safety sweeps
  • Following procedures for handling merchandise
  • Correcting and reporting unsafe situations to facility management
• Provides member service by:
  • Acknowledging members and identifying their needs
  • Assisting members with purchasing decisions and processing purchases
  • Handling payments according to company policies for different membership and payment types
  • Utilizing cash registers to assist with transactions
  • Locating and organizing merchandise
  • Zoning designated areas
  • Resolving member issues and concerns
  • Promoting the company's products and services
  • Organizing and maintaining availability of carts/flatbeds
  • Assisting members with transporting items
  • Utilizing cart retrieval equipment according to company policies
  • Maintaining parking lot cleanliness
• Maintains a positive attitude by smiling, greeting, and thanking members
• Complies with company policies, procedures, and standards of ethics and integrity by:
  • Implementing related action plans
  • Using the Open Door Policy
  • Applying these in executing business processes and practices
• Completes work assignments and priorities by:
  • Using policies, data, and resources
  • Collaborating with managers, co-workers, customers, and other business partners
  • Identifying priorities, deadlines, and expectations
  • Carrying out tasks and communicating progress and information
  • Determining and recommending ways to address improvement opportunities
  • Adapting to and learning from change, difficulties, and feedback

Skills

• Thrive in fast-paced environments
• Multi-tasking abilities
• Member satisfaction as a top priority
• Ability to stand for long periods while assisting members quickly and accurately
• Problem-solving to tackle obstacles head-on and ensure excellence

Benefits

• Competitive pay with performance-based bonus awards
• Health benefits including medical, vision, and dental coverage
• Financial benefits including:
  • 401(k)
  • Stock purchase plan
  • Company-paid life insurance
• Paid time off benefits including:
  • PTO (Paid Time Off)
  • Parental leave
  • Family care leave
  • Bereavement leave
  • Jury duty leave
  • Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program:
  • High school completion programs
  • Bachelor’s degrees
  • English Language Learning
  • Short-form certificates
  • Tuition, books, and fees completely paid by Walmart

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.

Pay

The hourly wage range for this position is $16.00 to $24.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Primary Location: 12407 JEFFERSON AVE, NEWPORT NEWS, VA 23602-4311, United States of America