Member Assist Cart Attendant

About the Role

We are looking for people who take pride in their work to join our team. You will help shape our members' entire shopping experience by providing a positive first and last impression. In this role, you will ensure members see a well-kept parking lot, assist with purchases, and maintain cart availability. You will also help members load their vehicles and support creating a great member experience. This role requires constant movement and the ability to work in various weather conditions.

Responsibilities

• Ensures club pickup orders are filled by:
  • Contacting members to notify them of pickup delays
  • Informing members when products are unavailable and offering alternatives
  • Selecting and packaging products according to company policies
  • Dispensing items when members arrive for pickup
  • Resolving member issues and concerns
  • Promoting the company’s products and services
• Maintains facility safety by:
  • Conducting safety sweeps
  • Following procedures for handling merchandise
  • Correcting and reporting unsafe situations
• Provides member service by:
  • Acknowledging members and identifying their needs
  • Assisting with purchasing decisions and processing purchases
  • Handling payments according to company policies
  • Utilizing cash registers for transactions
  • Locating and organizing merchandise
  • Zoning designated areas
  • Maintaining availability of carts and flatbeds
  • Assisting members with transporting items
  • Utilizing cart retrieval equipment
  • Maintaining parking lot cleanliness
• Complies with company policies, procedures, and standards of ethics and integrity by:
  • Implementing related action plans
  • Using the Open Door Policy
• Completes work assignments and priorities by:
  • Using policies, data, and resources
  • Collaborating with managers, coworkers, and members
  • Identifying priorities, deadlines, and expectations
  • Communicating progress and information
  • Recommending ways to improve processes
  • Adapting to change, difficulties, and feedback

Qualities We Value

• Thriving in fast-paced environments
• Multi-tasking effectively
• Prioritizing member satisfaction
• Standing for long periods while assisting members quickly and accurately
• Problem-solving to ensure tasks are completed with excellence

Benefits

• Health benefits: Medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave
• Short-term and long-term disability coverage
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $16.00 to $24.00. The actual hourly rate will meet or exceed the required minimum wage for the job location. Additional compensation in the form of premiums may be paid, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Location: 2920 Knoxville Center Dr, Knoxville, TN 37924-2013, United States of America