Member Assist Cart Attendant

About the Role

We are looking for people who take pride in their work to join our team. You help shape our member’s entire shopping experience by giving them a positive first and last impression. In this role, you are responsible for ensuring members see a well-kept parking lot, assisting members with their purchases, and ensuring there are carts ready and available. You will also help members load their vehicles and support creating a great member experience. This role requires you to be constantly on your feet and on the go, regardless of weather conditions.

Responsibilities

• Ensures club pick-up orders are filled by:
  • Contacting members to notify when pickup time is delayed
  • Informing members when products are unavailable (e.g., out of stock) and offering alternative options
  • Ensuring products are selected and packaged according to company policies and procedures
  • Ensuring items are dispensed when members arrive for pickup
  • Resolving member issues and concerns
  • Promoting the company's products and services
• Maintains safety of the facility by:
  • Conducting safety sweeps
  • Following procedures for handling merchandise
  • Correcting and reporting unsafe situations to facility management
• Provides member service by:
  • Acknowledging members and identifying their needs
  • Assisting members with purchasing decisions and processing purchases
  • Handling payments according to company policies for different membership and payment types
  • Utilizing cash registers to assist with transactions
  • Locating and organizing merchandise
  • Zoning designated areas
  • Resolving member issues and concerns
  • Promoting the company's products and services
  • Organizing and maintaining availability of carts/flatbeds
  • Assisting members with transporting items
  • Utilizing cart retrieval equipment according to company policies
  • Maintaining parking lot cleanliness
• Complies with company policies, procedures, and standards of ethics and integrity by:
  • Implementing related action plans
  • Using the Open Door Policy
  • Applying these in executing business processes and practices
• Completes work assignments and priorities by:
  • Using policies, data, and resources
  • Collaborating with managers, co-workers, customers, and other business partners
  • Identifying priorities, deadlines, and expectations
  • Carrying out tasks and communicating progress and information
  • Determining and recommending ways to address improvement opportunities
  • Adapting to and learning from change, difficulties, and feedback
• Maintains a positive attitude by smiling, greeting, and thanking members
• Provides exceptional customer service to members, answering any questions they may have
• Maintains a clean, neat, and member-ready area

Qualifications

You will excel in this role if you:

• Thrive in fast-paced environments
• Are a multi-tasker at heart
• Keep member satisfaction as your top priority
• Can stand for long periods of time while assisting members quickly and accurately
• Are a problem solver who tackles obstacles head-on to ensure tasks are completed with excellence

Benefits

• Health benefits: Medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO for vacation, sick leave, holidays, or other purposes (amount depends on job classification and length of employment)
• Other benefits:
  • Short-term and long-term disability
  • Company discounts
  • Military Leave Pay
  • Adoption and surrogacy expense reimbursement
• Education benefits: Live Better U, a company-paid education benefit program for full-time and part-time associates, covering high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (tuition, books, and fees are completely paid by Walmart; eligibility requirements apply)

Pay

The hourly wage range for this position is $16.00 to $24.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances (e.g., based on schedule, facility, season, or specific work performed). Multiple premiums may apply if applicable criteria are met.

Primary Location: 2150 Covington Pike, Memphis, TN 38128-6907, United States of America