Member Account Protection Manager (Fraud Risk Manager) Hybrid

Position Summary

The Member Account Protection Manager (Manager) manages and administers the Credit Union’s fraud prevention and investigation program, as well as the insider fraud program, for Wescom Financial. The Manager is responsible for controlling fraud losses across the organization and maintaining losses within budget parameters.

Responsibilities

• Manage and administer the Credit Union’s fraud prevention and investigation program, as well as the insider fraud program.
• Control fraud losses across the organization and maintain losses within budget parameters.
• Identify suspicious, fraudulent, and illegal activity and prepare written analysis and Suspicious Activity Reports (SARs) in compliance with governing regulations.
• Manage the Member Account Protection staff, including all Fraud Analysts and Fraud Investigators.
• Direct all fraud claim intake, response, and management programs in compliance with regulatory and governing requirements to include Regulation E, Regulation Z, and NACHA.
• Makes organizational decisions concerning special projects, which may include identifying vendors in support of credit union goals, working collaboratively with other stakeholders in the organization to ensure a positive outcome.
• Collaborates with other leaders to design and adjust workflows in response to fraud trends.
• Works with Human Resources to ensure proper investigation and subsequent personnel disciplinary actions as warranted.
• Fosters a culture of fraud awareness throughout the organization through working with business units to evaluate risk, maintain appropriate procedures, and internal controls.
• Facilitates alignment across senior leadership and influences cross-functional teams to support new ideas and decisions.
• Develops and delivers fraud training, prepares staff to develop and deliver fraud awareness presentations, and provides guidance in fraud prevention techniques and best practices to credit union staff.
• Cultivates a network of contacts, such as fraud and risk management professionals in the financial services industry while providing leadership to subordinates to encourage their participation in fraud industry meetings and collaborative opportunities.
• Ledges strategic initiatives with significant organizational impact, leading risk and control efforts involving executive leadership.
• Follows emerging threats and risk factors to ensure appropriate controls (including implementation of new technology) are in place to manage the acceptable level of risk.
• Prepares fraud reports for management and the credit union’s Board of Directors or Audit and Enterprise Risk Management Committees and participates in these meetings.
• Manages fraud within the credit union’s risk appetite.

Essential Position Functions

• Expertise in all areas of fraud detection and mitigation strategies, including but not limited to check fraud, kiting, Zelle, ACH, online/mobile banking, and card fraud programs.
• Configures and operates the enterprise fraud detection and prevention systems that include: Actimize, Velera, FDR, Spend Trend, Advance Defense, and other fraud modules, tuning them for optimal results while maintaining the systems in compliance with the credit union’s policies and procedures and governing legal framework.
• Consults with stakeholders to independently make decisions that balance risk and uncertainty across multiple programs and functions while maintaining the highest level of member service.
• Facilitates alignment across senior leadership and influences cross-functional teams to support new ideas and decisions.
• Develops and delivers fraud training, prepares staff to develop and deliver fraud awareness presentations, and provides guidance in fraud prevention techniques and best practices to credit union staff.
• Cultivates a network of contacts, such as fraud and risk management professionals in the financial services industry while providing leadership to subordinates to encourage their participation in fraud industry meetings and collaborative opportunities.
• Ledges strategic initiatives with significant organizational impact, leading risk and control efforts involving executive leadership.
• Follows emerging threats and risk factors to ensure appropriate controls (including implementation of new technology) are in place to manage the acceptable level of risk.
• Prepares fraud reports for management and the credit union’s Board of Directors or Audit and Enterprise Risk Management Committees and participates in these meetings.
• Manages fraud within the credit union’s risk appetite.

Education, Experience, Skills And Abilities

• Bachelor’s Degree required.
• At least ten years of experience in investigating all aspects of financial fraud with a high degree of complexity.
• At least seven years of supervisory experience required.
• Strong knowledge of applicable regulations, especially related to Identity Theft Red Flags and the Bank Secrecy Act.
• Demonstrated ability to think conceptually, perform analysis to reach meaningful conclusions, works independently, effectively deal with ambiguity, and completes assignments efficiently.
• Experience in written and verbal communications with all levels of management and staff.
• Knowledge of credit union policies and practices, including all aspects of branch operations and products, excellent knowledge of transaction processing and fraud detection applications is required.
• Excellent investigative and interviewing techniques are required, as well as strong organizational skills, ability to prioritize multiple assignments, superior research and follow-up skills, ability to work independently and supervise staff with minimal direction.
• Must have the ability to maintain utmost confidentiality of members and employees under investigation.
• Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook), Symitar and related support systems such as Actimize, FinCEN BSA e-File and general office equipment.