Meetings & Events Manager, Registration

Responsibilities

• Working closely with the National Sr. Meetings & Events Lead, Registration, manage end-to-end registration operations for the International Stroke Conference and 2 specialty conferences, including pre-event setup, onsite execution, and post-event reconciliation.
• Working with the registration vendor and several internal clients, this position provides all set-up information, including registration fees, ticket fees, all show items, etc., so that Maritz can configure the registration site.
• This position will review, preview, test, and maintain online registration, ensuring accuracy of registration categories, pricing, policies, and data fields.
• Oversee registration vendor customer service for assigned conferences and manage all escalations.
• Work with the Association's Customer Call Center to ensure they have all the information needed to respond to customer inquiries.
• Collaborate with conference planning, marketing, and communications teams to support registration timelines, promotions, and attendee communications.
• Coincide with registration vendor to process payments, refunds, discounts, and revenue reconciliation in accordance with the Association's financial policies.
• Develop and deliver registration reports and analytics, including attendance trends, demographics, and post-event metrics.
• Plan and manage onsite registration operations, including staffing plans, training, workflows, badge production, and attendee materials.
• Identify opportunities to improve efficiency, scalability, and the overall registration experience across specialty conferences.
• Support continuous improvement by documenting processes, best practices, and lessons learned.

Qualifications

• Bachelor’s degree or equivalent experience in event management, hospitality, business administration, or a related field.
• Minimum of 3 years of experience managing conference or event registration, preferably in a nonprofit, association, or scientific meetings environment.
• Experience managing registration for multiple concurrent events or specialty conferences.
• Proficiency with event registration platforms (e.g., Maritz or similar systems).
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent customer service, written, and verbal communication skills.

Pay

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

Benefits

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; based on the type of position
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year. Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

About the Role

To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.