Meeting & Events Sr Coordinator - Chicago, IL

About The Role

The Sr. Meeting & Events Coordinator is at the forefront of delivering a positive meeting and events experience as a cultural ambassador and service leader. In this role, you would be the customer service provider for meeting and events. Daily duties would include tasks like: moving, setting up and striking furniture, décor, removable walls, and event equipment. Events support ranging from internal meetings to high-level events that may include VIP guests, senior level executives, and press.

Responsibilities

• Assist with logistics, coordination and day-of execution of meetings, conferences and events.
• Create a hospitable environment for attendees, event owners, and vendors.
• Perform daily meeting and conference room turnover and/or midday room refresh, reconfigurations and resets for indoor and outdoor spaces.
• Responsible for post event storage and inventory of tables and chairs.
• Provide coordination and support for delivery of Workplace Services.
• Greet employees and announce clients and visitors.
• Conduct guest registration through badging software. Issue visitor passes and validate parking.
• Maintain awareness of the workspace. Submit janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues.
• Respond to customer requests and complaints promptly with accurate and thorough information according to the specific request.
• Assist with light duty adjustments such adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables.
• Assist with meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.
• Curate and administer of the Host platform and client materials customized to meet the full Host experience.
• Ensure client and company materials comply with client and company brand guidelines.
• Utilize and maintain integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Provides support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management.
• Ensures all billings for business services are invoiced and billed as required.
• Delivers orientations, such as tours of facility, how to submit a workorder, where supplies are kept and ordering procedure, amenities, and software ordering. Provides overview of Host Experience service.
• Performs other duties as assigned.

Requirements

• Currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• HS Diploma or GED or equivalent.
• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions.
• Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility.
• Working knowledge of Google Docs and Slack.
• Some experience with Jira would be useful but not required.