Meeting and Events Operations Analyst II
Requisition ID: 67929
About the role
Arthrex is a global medical device company focused on developing innovative orthopedic medical devices and surgical tools to improve surgical outcomes. We are headquartered in beautiful Naples, FL! The Meetings & Events Operations Analyst at Arthrex plays a key role in ensuring the efficient administration, consistency, and successful implementation of meeting and event technology across the organization. This individual will manage and support integrated event management systems, streamline processes, and oversee meeting and event requests and approvals. The role requires someone who is highly organized, detail-oriented, technologically savvy, and comfortable collaborating with cross-functional teams. Main Objective: The Meetings & Events Operations Analyst is responsible for ensuring the administration and consistent implementation of the Meetings & Events technology, integrated systems and their in-depth processes, providing guidance, support and training universally, while simultaneously communicating insights and deploying methodologies for effective and efficient system operations.
Responsibilities
- Serve as the subject matter expert (SME) and primary point of contact for Global Event Management System (GEMS) capabilities, and integrated platforms.
- Provide support to Requesters and Approvers in submitting meeting requests via Salesforce.
- Manage and track support requests using the Salesforce ticketing system.
- Act as system administrator for Cvent event management software
- Collaborate with the Salesforce Center of Excellence (COE) and IT to resolve integration issues.
- Support Meeting Planners in using the Salesforce Contracts Management System; understand contract lifecycles and escalate issues or enhancement requests to IT.
- Lead requirements gathering and analysis by engaging with stakeholders—including developers, system analysts, designers, and internal/external customers—to identify enhancements or new features for GEMS.
- Oversee projects related to Cvent platform enhancements, migrations, and system updates