Meeting & Event Host 75%

About the role

Hjortviken Country Club, part of the Ess family, is Sweden’s newest Country Club, opening in January 2025 just outside Gothenburg. We offer a wide range of experiences, including two restaurants, 150 rooms, six bars, a Pool Club, and a dedicated meetings and events department. Our vision is to create magical moments and lasting memories for our guests by exceeding expectations.

As a Meeting & Event Host, you will play a central role in delivering exceptional meeting experiences. You’ll work in a dynamic team with varied tasks across departments, ensuring flexibility and opportunities for personal and professional growth. The role is vital to the overall guest experience at Hjortviken.

This is a 75% position with a 6-month probationary period. Salary is according to collective agreement, and start date is negotiable.

Responsibilities

• Serve and support meeting guests by preparing, ensuring, and delivering planned experiences as sold by coordinators and sales teams.
• Set up and furnish meeting rooms and public spaces to meet event requirements.
• Handle reception duties, including guest check-in/check-out, booking inquiries, and providing information about hotel services.
• Maintain meeting rooms, ensuring they are properly equipped and that all technology (e.g., conference equipment) is functional and well-inventoried.
• Assist with administrative tasks, such as managing incoming calls and emails to ensure smooth communication between departments.
• Address guest questions and complaints professionally and efficiently.
• Support other areas of the hotel as needed, contributing to a flexible and collaborative work environment.

Requirements

• Passion for service and alignment with our values: warmth, initiative, motivation, collaboration, and inclusivity.
• Strong leadership skills, with the ability to lead yourself and others as a role model.
• Quick decision-making and a proactive, solution-oriented mindset.
• Excellent communication and listening skills.
• Structured and detail-oriented approach to work.
• Familiarity with internal systems, such as booking software, Excel, Word, and the Beekeeper communication platform.
• Knowledge of the entire Hjortviken destination to provide comprehensive guest information and enhance service quality.

Benefits

• Development opportunities within Hjortviken and the broader ESS Group, including internal training in leadership, stress management, and more.
• Generous discounts at Ess Group destinations and restaurants across the Nordics.
• Team-building activities and social events to foster a strong, supportive work environment.
• Secure employment with a wellness allowance.
• A passionate team of colleagues who may become lifelong friends.