Host and Greeter

Sunset Marquis is a four-diamond hotel in West Hollywood featuring Cavatina restaurant, Bar 1200, and SPA.

About the role

The Host/Greeter provides prompt, friendly, courteous, and efficient service to all restaurant guests, creating a memorable experience by greeting, escorting, and directing guests, providing accurate information, and responding to inquiries, requests, and concerns.

Responsibilities

• Greet arriving guests and determine reservation or place guests on waiting list, when applicable.
• Escort guests to their assigned table or direct them to designated waiting areas.
• Present guests with menus, communicate server name, relay any relevant information, and remove any additional place settings.
• Answer phone calls, take reservations, and respond to inquiries and requests.
• Engage with guests to ensure they are satisfied with food and overall service.
• Cross-train in other food & beverage related areas.

Requirements

• High school diploma or general education degree (GED); or a minimum of 1 year related experience; or equivalent combination of education and experience.
• Luxury hotel/fine dining experience preferred.
• High volume, fast-paced work environment experience preferred.
• Aloha experience is a plus.
• Open Table experience is a plus.
• Food Handlers card is required.
• Training for Intervention Procedures (TIPS) Certification is a plus.
• Responsible Beverage Service (RBS) certification is a plus.
• Proficient in English—verbal and written.
• Flexible work availability—all shifts, weekdays, weekends, and holidays.

Skills

• High level of professional integrity and ethical conduct.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast-paced environment, delays, or unexpected events.
• Identify and resolve problems in a timely manner.
• Strong organizational and communication skills.
• Ability to multitask and use time efficiently and effectively.
• Outstanding attendance.

Physical Requirements

• Must be able to occasionally lift and/or move up to 25 pounds.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Life insurance.
• Complimentary onsite parking or monthly metro pass.
• Employee meals.
• Paid time off (vacation, sick, holiday).
• On-the-job training and growth opportunities.
• Discount room rates for staff.
• Tuition reimbursement.
• Wellness program.

Pay

$22.00 - $25.00 per hour