MedTech Field Service Engineer

About the role

Our MedTech Field Service Engineer experiences a unique opportunity to collaborate with healthcare professionals and lead technical initiatives in medical device technology. You will be responsible for leading a team in installing, updating, and performing services for medical devices including infusion pumps and batteries in hospitals across the United States, while delivering exceptional customer service.

Responsibilities

• Provide ongoing communication and customer support to on-site hospital staff.
• Organize, test, and update medical devices, install, and configure hardware, software, and network products.
• Conduct routine checks and record data from product tests after installation and configuration.
• Document and submit daily data while maintaining high standards of product support quality documentation.
• Full-time commitment requires travel locally, regionally, and nationally.
• Assignment-based schedule with 40 hour commitment per week and overtime as needed.

Requirements

• Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience (3-5 years field experience).
• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
• Professional business acumen and effective communication skills required.
• A self-motivated individual who can work independently or collaboratively within a team, required.
• Strong time management and organizational skills to ensure on-time completion of project assignments.
• An active and unrestricted driver license, and a personal vehicle for local work-related assignments.
• Ability to sit and stand for long periods of time and lift up to 70 pounds, required.
• Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status is required or willing to obtain if offered role.

Qualifications

• Background in biomedical, networking, military, or field-based technician roles.
• Experience working in a technical role within a healthcare environment.
• Strong computer skills and comfort with troubleshooting with Microsoft Office applications, including Outlook, Excel, Word, and OneNote, etc.

Skills

• Technical skills relevant to medical device installation and maintenance.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Benefits

This position is not eligible for our Medical Benefits. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.

Pay

The potential base pay range for this role is $27.00 - $32.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).

Schedule

The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).