MedTech Field Service Engineer
About the role
The MedTech Field Service Engineer plays a crucial role in the medical device industry by collaborating with healthcare professionals and leading technical initiatives. You will be responsible for installing, updating, and performing services on medical devices such as infusion pumps and batteries, while delivering exceptional customer service.
Responsibilities
- Provide ongoing communication and customer support to on-site hospital staff.
- Organize, test, and update medical devices, install, and configure hardware, software, and network products.
- Conduct routine checks and record data from product tests after installation and configuration.
- Document and submit daily data while maintaining high standards of product support quality documentation.
- Full-time commitment requires travel locally, regionally, and nationally.
- Assignment-based schedule with 40+ hour commitment per week and overtime as needed.
Requirements
- Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience (3-5 years field experience).
- Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
- Professional business acumen and effective communication skills required.
- Self-motivated individual who can work independently or collaboratively within a team, required.
- Strong time management and organizational skills to ensure on-time completion of project assignments.
- An active and unrestricted driver license, and a personal vehicle for local work-related assignments.
- Ability to sit and stand for long periods of time and lift up to 70 pounds, required.
- Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status is required or willing to obtain if offered role.
- Position may/will require up to date immunizations.
Travel Requirement
- Full-time commitment with travel flexibility.
- Assignment-based schedule with 40+ hour commitment per week. Travel nationally to support customer needs.
- Driving is considered a business requirement for this role. Candidates must possess a valid driver’s license and will be subject to a review of their driving record prior to hire.
- Personal vehicle required for job-related assignments up to 3 hours from home.
- Located within 1 hour of a major airport.
- Travel, and your time traveling is paid.
Preferred Attributes
- Background in biomedical, networking, military, or field-based technician roles.
- Experience working in a technical role within a healthcare environment.
- Strong computer skills and comfort with troubleshooting with Microsoft Office applications, including Outlook, Excel, Word, and OneNote, etc.
Benefits
This position is not eligible for our Medical Benefits.
Vaccine/Immunization/Hospital Credentialing Requirement
A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.
Pay
The potential base pay range for this role is $27.00 - $32.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).