MedTech Field Service Engineer

Job Responsibilities

• Provide ongoing communication and customer support to on-site hospital staff.
• Organize, test, and update medical devices, install, and configure hardware, software, and network products.
• Conduct routine checks and record data from product tests after installation and configuration.
• Document and submit daily data while maintaining high standards of product support quality documentation.
• Maintain professional and technical knowledge by attending educational classes as required and reviewing technical bulletins.
• Maintain credentials required by Client’s customers through credentialing services such as GHX (Vendormate) or Reptrax.

Required Qualifications

• Bachelor's Degree or Technical School in biomedical engineering or 3-5+ years’ experience in the repair, maintenance, and installation of medical diagnostic equipment used in a laboratory setting in leu of education based on experience.
• Biomedical, hardware, electrical, mechanical and diagnostic repair and troubleshooting experience is required.
• Professional business acumen and effective communication skills required.
• Self-motivated individual who can work independently or collaboratively within a team, required.
• Ability to respond to clients by traveling when needed to address repairs or maintenance.
• Strong time management and organizational skills to ensure on-time completion of project assignments.
• An active and unrestricted driver license, and a personal vehicle for local work-related assignments.
• Ability to sit and stand for long periods of time and lift up to 70 pounds, required.
• Ability to clear hospital vendor credentialing requirements.

Preferred Qualifications

• Background in biomedical, networking, military, or field-based technician roles.
• Experience working in a technical role within a healthcare environment.
• Strong computer skills and comfort with troubleshooting with Microsoft Office applications, including Outlook, Excel, Word, and OneNote, etc.

Benefits

This position is eligible for our Medical Benefits.

Travel Requirement

Full-time commitment with travel flexibility. Assignment-based schedule with 40+ hour commitment per week. Travel nationally to support customer needs.

Vaccine/Immunization/Hospital Credentialing Requirement

To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)).

Company Information

IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

About the Role

We are looking for a MedTech Field Service Engineer to join our team. You will be responsible for periodic maintenance, installing and updating as needed for medical devices including laboratory diagnostic units in hospitals across the United States, while delivering exceptional customer service. This is a great opportunity for you to advance your technical skills in the medical device industry!