Meditech Order Entry Product Analyst II

Job Summary

This position is responsible for implementation and support of MEDITECH Expanse applications. It involves ensuring alignment with HCA’s Expanse strategy, addressing product and workflow issues, and collaborating with various teams.

General Responsibilities

• Provides hands-on technical leadership for the analysis, implementation, and support of MEDITECH applications and standards.
• Provides command center leadership and support for the resolution of Expanse application, content, and workflow issues.
• Utilizes Service Central for ticket management, including end user contact, triaging, escalation, and resolution.
• Acts as point contact for product while on shift during go-lives to resolve issues.
• Collaborates with product analysts from other product teams to assist in the resolution of issues for facility end users.
• Works independently and with key project team members to define requirements, design the functional solution, identify and resolve issues, and ensure the EHR solution meets requirements and meets business objectives.
• Analyzes business requirements to design, architect, develop, and implement highly efficient, highly scalable solutions.
• Builds positive relationships with business operations, ITG leadership, and vendors.
• Provides routine support and maintenance for current production applications as assigned.
• Trains junior level members on the integrations and interoperability team regarding interface specifications, dataflow, and related functionality.
• Provides subject matter expertise and leadership through exemplifying and fostering excellent technical skills.
• Addresses and provides operational support as needed.
• On-call responsibilities focus on supporting the Expanse Provider and Nursing product teams specifically in the Order Management and Transfer of Care “OM/ToC” space.

Relevant Experience

• 3+ years EHR experience preferred.
• Past EHR experience preferred.
• Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner.
• Strong interpersonal and leadership skills in working with and conveying complex subject matter content across functional teams.
• Strong problem and issue resolution experience and creation of quality deliverables.

Education

• Bachelor’s Degree preferred.

Physical Demands/Working Conditions

• Prolonged sitting.
• Scheduled shifts occurring after normal business hours (evenings, nights, weekends and company holidays).
• On-call support as required.
• Shifts are scheduled to cover a 24 hour/7 day a week support model.
• Staff must remain flexible and available to provide assistance for any/all disaster or emergency situations.
• Position is located in Nashville, Tennessee.
• Some occasional travel required.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

Note

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.