Medication Management Pharmacy Technician Supervisor

Overview Medical Management Pharmacy Technician Supervisor Overview We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day. Sound like a perfect match? Apply now - we can't wait to hear from you! Why Join IU Health? As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer: 401(K) retirement savings with employer matchTuition reimbursementStudent loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).Employee Assistance Program – Counseling at no cost to youHealthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! Description: The Pharmacy Technician Supervisor for Medical Management is responsible for leading a team of pharmacy technicians supporting prior authorization (PA) workflows. This role ensures efficient, compliant, and timely processing of medication authorization requests while driving operational excellence, team development, and high-quality service for patients, providers, and payers. Hours are Monday - Friday 8:30am - 5pm and will be a hybrid position once team member is fully trained. Key Responsibilities Team Leadership & Operations Supervise, coach, and support pharmacy technicians handling prior authorization requestsMonitor daily workflows, productivity, and accuracy to ensure service level targets are metProvide real-time problem-solving support for escalations and complex casesAssist with staffing plans, scheduling, and workload distribution Prior Authorization Oversight Ensure accurate and timely submission and follow-up of prior authorizationsOversee documentation, payer communication, and compliance with regulatory requirementsIdentify and resolve barriers impacting authorization turnaround timesPartner with pharmacists and providers to optimize approval outcomes Performance & Quality Management Track and report on key performance metrics (turnaround time, approval rates, productivity, quality)Conduct audits and implement continuous quality improvement initiativesEnsure adherence to IU Health policies, SOPs, and payer guidelines Training & Development Onboard and train new pharmacy technicians on PA processes and systemsProvide ongoing coaching, feedback, and performance evaluationsSupport professional development and skill-building initiatives Collaboration & Communication Serve as a liaison between pharmacy, providers, payers, and internal stakeholdersCommunicate process updates, regulatory changes, and system enhancementsPartner with leadership to drive workflow improvements and system alignment Qualifications Required Requires previous supervisory/leadership experienceRequires the absence of criminal history related to the ability to work with drugsRequires strong mathematical calculation skillsRequires Pharmacy Technician experience and active Indiana Pharmacy Technician LicenseRequires knowledge of pharmacy and hospital computer systems and computer-assisted devicesRequires strong written and verbal communication skillsRequires strong customer service skillsRequires full proficiency typing and using Microsoft Office applicationsHigh School Diploma or GED requiredAssociate degree or equivalent experience preferredRequires Pharmacy Technician National CertificationActive Indiana Pharmacy Technician license (or eligible upon hire)National certification (CPhT) required Preferred Experience in medical management, prior authorizations, or specialty pharmacyFamiliarity with payer requirements, formularies, and utilization managementExperience with EMR systems (e.g., Epic) and pharmacy/PA platforms Key Skills Strong leadership and team-building abilitiesExcellent organizational and problem-solving skillsHigh attention to detail and commitment to accuracyEffective communication and stakeholder managementAbility to work in a fast-paced, high-volume environment Work Environment Primarily onsite at the IU Health ISC in Plainfield, INOffice-based setting supporting system-wide prior authorization operations Why Join IU Health Opportunity to lead a critical function impacting patient access to medicationsCollaborative, mission-driven healthcare environmentEmphasis on professional growth and system-wide innovation We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.