Medication Adherence Technician Supervisor MAAT

Benefits Paid Time Off & Paid Company HolidaysMedical, Dental, Vision & Life InsuranceFlexible Spending Account (FSA)403(b) Retirement Plan with Company MatchShort-Term & Long-Term Disability$0 Copay for Legacy Provider visits$0 Copay for prescriptions filled at Legacy PharmaciesTravel Insurance & Pet InsuranceSubsidized Gym MembershipAnd much more! Apply today in less than 3 minutes using your phone, tablet, or computer! Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019 Medication Adherence Technician Supervisor MAAT - Job Overview Schedule: 8AM-5PM Join our family as the Supervisor- Medication Adherence & Access and help create a pharmacy experience where patients feel supported, respected, and cared for throughout their healthcare journey. In this role, you will help keep daily pharmacy operations running smoothly while guiding a team dedicated to effective, efficient, and timely customer service. Your pharmacy experience, organizational strengths, and passion for service will have a meaningful impact on community healthcare. You will work closely with team members and departments, encourage professional growth, and strengthen the systems that help patients access the medications and support they need. Why This Role Matters Support the daily workflow and operational effectiveness of the Medication Adherence & Access teamHelp maintain appropriate staffing and scheduling so the team can respond to patient needsCoach, develop, and provide meaningful feedback that helps team members growContribute to quality improvement through data collection, audits, and identified metricsBuild strong partnerships across departments to promote a connected, patient-centered healthcare experienceMake a difference in community healthcare through dependable pharmacy leadership and compassionate service Your Opportunity to Grow You will be part of a collaborative environment where your leadership helps shape team performance, operational effectiveness, and quality patient care. Through coaching, development planning, project support, and cross-department collaboration, you will help others thrive while growing your own leadership impact. Key Responsibilities Support the daily workflow of the MAAT teamPrepare schedules for the area of responsibility while maintaining appropriate staffing levelsAssess appropriate staffing levels and identify and recommend FTE needs and scheduling modifications to support patient needsParticipate in interviewing and selecting appropriate candidates for hire in accordance with departmental policyParticipate in counseling employees with performance problems and initiate disciplinary actions in accordance with Human Resources standards when appropriateParticipate in coaching and development of individual team members by providing structured feedback for each staff member through yearly development plans and formal follow-up at least twice a yearComplete timely performance appraisals for direct reportsCollect data and complete audits to support identified metrics and quality improvement measures that promote operational effectiveness and efficiencySupport the implementation of projects and programsIdentify training and development needs and ensure employees have time to participate in related activitiesEnsure new staff receive appropriate orientation outlined by the organization and departmentConduct appropriate investigations and follow up on individual and patient complaintsCollaborate with and maintain good working relationships with other departmentsPerform other duties as assigned Minimum Qualifications Must have high school diploma or equivalentMust have a current Pharmacy Technician Certification Board (PTCB) certificateMust be registered with the Texas State Board of PharmacyMust be able to pass a math test pertinent to retail pharmacy activitiesMust maintain required certifications Required Years Of Experience Must have five (5) years healthcare experienceMust have ten (10) years as a pharmacy technician Desirable Education And/or Experience Bachelor’s degree in business, healthcare, or related field preferredSupervisory experience preferred Required Knowledge, Skills, And/or Abilities Ability to communicate effectively, both written and orallyExcellent customer service skillsAbility to multi task in a fast paced environmentAbove average organizational skillsStrong typing and computer skillsThis job requires access to confidential and sensitive information, requiring ongoing discretion and secure information managementMust be able to manage multiple deadlines and prioritizeAdept in decision making responsibilities About Legacy Community Health The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people. Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork. Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement. Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.