Medicare Sales Manager

About the role

The Medicare Sales Manager leads and oversees daily operations for a team of 20-30 licensed Medicare agents in a fast-paced call center environment, based in-office in Clearwater, FL and reporting to Senior Leadership. This role coaches, mentors, and motivates agents to meet production, quality, and compliance goals, tracks and analyzes call metrics and KPIs such as talk time, conversion rates, and quality, partners with training, QA, and compliance teams to ensure CMS adherence, fosters a positive and accountable team culture, participates in hiring, onboarding, and team development, and collaborates with executive leadership to drive department goals.

The ideal candidate is a current employee in good standing with an active Health Insurance License (Life & Health preferred), proven experience in Medicare sales, and a strong understanding of Medicare sales compliance and performance metrics. Must be able to work on-site at the Clearwater office location—remote work is not available for this position.

Responsibilities

• Lead and oversee daily operations for a team of 20-30 licensed Medicare agents in a call center environment.
• Coach, mentor, and motivate agents to meet production, quality, and compliance goals.
• Track and analyze call metrics and KPIs such as talk time, conversion rates, and quality.
• Partner with training, QA, and compliance teams to ensure CMS adherence.
• Foster a positive and accountable team culture.
• Participate in hiring, onboarding, and team development.
• Collaborate with executive leadership to drive department goals.
• Work extended hours during the Annual Enrollment Period (AEP).

Requirements

• Must be able to commute onsite to Clearwater, FL office.
• At least 2 years of selling Medicare.
• At least 1 year of management experience.
• Active Health Insurance License (Life & Health preferred).
• Strong leadership, coaching, and motivational skills.
• Conflict resolution and problem-solving abilities.
• Flexibility to work in a fast-paced, goal-driven environment.

Benefits

• Paid Holidays (6)
• Paid Time Off
• Medical Insurance, National Plan Options
• Dental Insurance
• Vision Insurance
• Voluntary Life and AD&D Plans including Accident, Critical Illness, Hospital Indemnity
• Employee Assistance Program
• 401(k) with portion of Company Match
• Bereavement Leave & Jury Duty Pay

Pay

$65,000 - $72,000 USD Annually