Medicare Field Sales Representative (Field- Tampa Bay, FL)

About the role

Aetna, CVS Health is seeking a Field Sales Representative to drive sales growth in Pinellas, Hillsborough, Pasco, and Polk Counties, West Florida. This role focuses on building a book of business through in-home and community-based sales efforts, selling a competitive portfolio of Medicare products. The Field Sales Representative will own the member relationship post-acquisition, serving as the primary contact for inquiries related to plan benefits, product offerings, and issue resolution. This position is part of a high-performing team with a strong emphasis on personal and professional development.

Responsibilities

• Acquire new members through community event engagement, generating leads and referrals.
• Assess customer needs using insightful questions and demonstrate superior listening skills.
• Service existing members, addressing inquiries about product utilization, benefits, and more.
• Cross-sell ancillary and other applicable products to existing members.
• Retain existing members and maintain high member satisfaction as measured by surveys and retention rates.
• Maintain up-to-date knowledge of CMS and state regulations.
• Multitask effectively, including using a computer while interacting with prospects and members via phone.
• Ensure relevant information is captured in the Customer Relationship Management (CRM) system.
• Meet sales goals, conversion rates, and cross-sell rates as outlined in the annual performance plan.
• Contact prospective members within the time limits outlined in the annual performance plan.
• Maintain expert-level understanding of company products, services, and processes.
• Complete annual certifications, including:
  • American Health Insurance Plans (AHIP)
  • Continued Education (CE’s)
  • Product Certification
  • Required Security and Compliance
  • Client/Carrier Certifications
  • Any required CMS Certifications

Qualifications

• 4-year college degree or 1 to 2 years of consumer sales experience (prior Medicare sales experience preferred but not required).
• Bilingual (Spanish preferred but not necessary).
• Life & Health insurance license not required at hire but must be obtained within 60 days of employment start date.
• Active use of a computer for daily job activities.
• Ability to multitask while talking on the phone.
• Excellent communication and listening skills.
• Self-starter with a positive attitude.
• Adaptable to high-pressure, achievement-oriented environments.
• Drive to build, manage, and grow a book of business.
• High level of computer proficiency, including Microsoft Office.

Schedule

• Full-time position.
• Anticipated weekly hours: 40.

Pay

The typical pay range for this role is $51,686.00 - $101,286.00 annually. The actual base salary offer will depend on factors such as experience, education, and geography.

Benefits

This full-time position is eligible for a comprehensive benefits package, including:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources.