Medical Support Technician

About the role

The position involves providing medical and clerical support in connection with the care and treatment given to patients. It includes serving as a receptionist, registration duties, performing record-keeping duties, and providing miscellaneous support to the unit's staff.

Responsibilities

• Provide supervision over the Quarters Management Branch.
• Serves as a receptionist and greets all patients and visitors respectfully.
• Alerts Security personnel to unauthorized visitors.
• Receives and routes incoming telephone calls.
• Distributes mail to medical staff, nursing staff, and patients.
• Schedules appointments for physicians, special clinics, transportation, consultants, and special procedures.
• Searches patient records for specific information.
• Aids in the continuity and quality of care by monitoring patient appointments and follow-ups.
• Schedules appointments with outside facilities and coordinates transfers to outdoor facilities.
• Performs patient registration duties.
• Interviews patients to gather registration information, verifies insurance, and obtains necessary authorizations.
• Identifies and obtains authorization for patients requiring prior authorization.
• Obtains patient signatures and files necessary forms related to medical information, privacy rights, and patient rights.
• Maintains forms and office supplies, replenishing when needed.
• Notifies Housekeeping for routine requests and uses TMA for routine work orders.
• Processes and maintains time and attendance records for the unit.
• Verifies alternate resources and ensures medical records are complete and accurate.
• Maintains computer-generated lists of patients seen in special clinics and monitors no-shows.
• Follows up on missed appointments through letters and referrals.
• Manages incoming telephone calls and directs inquiries appropriately.
• Initiates calls or contacts as directed to obtain or furnish information.
• Ensures confidentiality of information.
• Attends monthly department meetings and records minutes.
• Promotes safety and infection control initiatives.
• Performs other job-related duties as assigned.

Requirements

• High School Diploma or General Education Diploma.
• Three years of work experience in a clerical medical support position, or equivalent.
• Completed a Medical Terminology course.

Qualifications

• Knowledge of the Tohono O'odham culture, customs, and traditions.
• Knowledge of applicable federal, state, tribal laws, regulations, and requirements.
• Knowledge of hospital admitting requirements and procedures.
• Knowledge of medical terminology and usages.
• Knowledge of medical records management processes and procedures.
• Knowledge of the Freedom of Information Act (FOIA) and the Tohono O'odham Nation Drug and Alcohol Abuse Resolution.
• Knowledge of performance improvement activities and tools.
• Knowledge of, and the ability to use, the Resources and Patient Information Management System (RPMS) and Electronic Health Record (EHR).
• Knowledge of the types of medical problems treated by each sub-division clinic.
• Knowledge of legal regulations and requirements about confidentiality.
• Knowledge of the use of the Electronic Health Record, templates, and other computer programs used by TONHC.

Skills

• Reviewing, checking, preparing, and maintaining written and computer files.
• Answering and directing a multi-line telephone system.
• Typing and basic computer word-processing, spreadsheets, and database software programs.
• Providing superior customer service.
• Handling multiple tasks and meeting deadlines.
• Organizing and planning work.
• Communicating efficiently and effectively verbally and in writing.
• Maintaining confidentiality.

Benefits

Not specified.

Pay

• $22.29 per hour.

Schedule

Not specified.