Medical Support Technician

About the role

PLEASE NOTE - This position may require temporarily relocation to other TONHC Facilities: Sells Hospital, Santa Rosa Health Center, San Simon Health Center, and San Xavier Health Center.

Position Summary: Under general supervision, provides medical, clerical support in connection with the care and treatment given to patients. Performs various specialized medical records tasks and resolves problems according to established criteria within the Tohono O'odham Nation Health Care (TONHC).

Scope of Work: The purpose of the Medical Support Technician position is to assist nursing and professional medical staff with the clerical and other non-professional activities involved in the care of patients. The incumbent initiates and follows through on all clerical and registration procedures throughout the patient's care. The position includes serving as a receptionist, registration duties, performing record-keeping duties, and providing miscellaneous support to the unit's staff. The incumbent of this position is expected to address problem-solving situations with work-related policies and procedures; and use methods such as compiling, recording, and reviewing medical record data.

Responsibilities

• Provide supervision over the Quarters Management Branch.
• Serve as a receptionist and greet all patients and visitors respectfully, courteously.
• Alert Security personnel to unauthorized visitors.
• Receive incoming telephone calls and route calls to patients, medical staff, or other departments.
• Receive and distribute mail to medical staff, nursing staff, and patients.
• Schedule appointments for physicians, special clinics, transportation, consultants, and special procedures performed with other medical services; make necessary arrangements for patients such as requesting medical records, initiate requisitions for ultrasound, CT scans, and other procedures with outside facilities.
• Search patient's records for specific information to determine the physician's plan of care and the need for lab or x-ray information.
• Assist with continuity and quality of care through constant monitoring of patient appointments and follow-up.
• Schedule appointments with outside facilities and coordinate transfer of patients to outdoor facilities by contacting the EMS dispatcher, ambulance drivers, and Tribal transportation when necessary.
• Perform patient registration duties.
• Interview patients to obtain pertinent registration information such as patient demographics, verify insurance information and authorization to bill all alternate resources for health