Medical Support Specialist Lincoln City, OR-Closing Date: 09/09/2026

Duties

• Processes all patient information that has arrived via fax, email, or mail per procedure depending on type of medical information.
• Distributes patient information to medical staff and pick-up any completed medical information.
• Medical information picked-up from medical pods needs to be reviewed for completion. Fax or scan as indicated.
• Scans incoming medical records and send to provider PAQ per procedures.
• Log outgoing patient information in PHI log as required.
• Maintain active accounts to various community health partner EHR or record portals.
• Provides assistance to Health Information Specialist to pull clinic patient records and file in NextGen when needed.
• Affords support to Patient Registration Specialists.
• Performs random audit of new patient registrations and annual updates to ensure accuracy and completeness.

Requirements

• High school diploma or equivalent.
• Knowledge and understanding of Medical Terminology required.
• Minimum of two (2) year of experience working in a medical setting.
• Prior experience working with medical records preferred.
• Excellent attention to detail and ability to maintain confidentiality of personal information.
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
• Prior experience working in electronic health records software and other software programs such as Microsoft Office preferred.
• Knowledge Of Confidentiality: Knowledge of the importance of confidentiality.
• Communication: Communicate information verbally and in writing so others will understand.
• Customer Service: Ability to communicate to people internal and external to the organization and to positively represent Siletz Community Health Clinic to patients, external health partners, and community members.
• Team Building: Ability to work as part of a team or on your own.
• Knowledge of medical procedures, medical specialties, and medical diagnoses, is preferred.
• Current HIPAA rules and regulations.
• Knowledge of or experience with IHS, PRC, Medicare, Medicaid and other 3rd party insurances.
• Ability To Ability to work independently with minimal supervision, as well as collaboratively within a team.
• Maintain a positive attitude and professional demeanor in all interactions, both written and verbal.
• Strong analytical and problem-solving skills.
• Communicate with co-workers, other tribal departments, patients, and numerous community health partners to request and relay information, while ensuring HIPAA rules and regulations are maintained.
• Organize and prioritize tasks, complete with attention to detail and accuracy.