Medical Office Associate (Lincoln) (4961)

This position is on-site only.

Responsibilities

• Patient Receiving and Registration (50%)
  • Receives and welcomes patients into the clinic.
  • Interviews patients to obtain demographic and billing information and enters it into the computer.
  • Accesses computer terminal to input, update, retrieve, and review patient demographic and billing data for new and established patients.
  • Creates initial medical record for new patients and reviews new patient information.
  • Obtains patient's signature on authorization forms.
  • Generates daily schedules, prints encounter forms, and demographic information.
  • Scans patient insurance cards for indexing into the electronic health record.
  • Assists with running chart summaries for patients out of the EHR.
  • Assists with indexing patient link medical, social, and family histories into the EHR.
• Telephones/Scheduling (40%)
  • Answers incoming patient calls and handles appropriately, always following clinical protocols.
  • Schedules same-day, follow-up, and acute appointments.
  • Routes calls to nurses and physicians as appropriate.
• Other (10%)
  • Collects payment at time of service, knowledgeable of managed care co-pays.
  • Completes and maintains necessary receipt register.
  • Responsible for depositing bank deposits at local bank per written protocol.
  • Handles patient complaints according to established policies.
  • Provides backup to other clinic business office functions.

Requirements

Credentials to be verified by placement officer:

• High school diploma or equivalent.
• Any one or any combination totaling one (1) year (12 months) from the following categories:
  • Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
  • Work experience in a health care facility such as a doctor's, dentist's, or hospital's office involving record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
  • Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

Skills

• Working knowledge of medical terminology.
• Knowledge of computers and data entry.
• Skill in reading, comprehending, and following complex instructions.
• Organization skills, including time management and workflow.
• Oral and written communication skills.
• Ability to interact with and assist patients and their families.
• Ability to adapt and work under pressure and amid interruptions.
• Ability to work with people from a variety of cultural, economic, and educational backgrounds.
• Ability to use a medical dictionary.
• Ability to keep patient information confidential.
• Ability to perform routine keyboarding accurately.
• Ability to establish priorities and function independently.
• Ability to lift 15 pounds of medical records.
• Ability to perform simple calculations (such as adding, subtracting, and totaling).
• Ability to function as a part of a team.

Conditions of Employment

Pursuant to the State Universities Civil Service System, an out-of-state resident hired into this position must establish Illinois residency within 180 calendar days of their start date.