Medical Support Specialist (61519)

Job Summary

The Medical Support Specialist plays a critical role in supporting the Outpatient Psychiatric Services Team. This position works collaboratively with physicians, nurses, and medical leadership to deliver high-quality patient care.

Responsibilities

• Reviews charts prior to day of appointment to determine treatment and administrative priorities
• Participates in team huddles (staffing)
• Supports clinic workflow by rooming patients in person or connecting telehealth, and completing all needed documentation
• Prepares patient rooms using infection control practices
• Facilitates telepsych care to include navigation and preliminary troubleshooting of technology involved
• Performs and documents patient vitals, to include pulse rate, temperature, blood pressure, weight, height and SPO2, and report any abnormal to nursing/provider staff
• May perform phlebotomy and medication injections under the delegation and supervision of a licensed provider (MD, DO, NP, PA, or RN as permitted) in accordance with Colorado Medical Board and DORA regulations
• Completes outreach to client to aid in backfilling provider access
• Completes appointment exception documentation when client or provider requests
• Updates patient information accurately and timely in electronic health record
• Completes CCARS and ensures required assessments are completed for medication only clients
• Completes Prior Authorization for medications as needed
• Performs in house CLIA-waived testing when applicable
• Completes quality controls as required
• Completes patient referrals and follows up per policy on completion of referred services
• Enters lab orders into system and follows up on completion prior to next appointment
• Affords incoming paperwork/forms using patient information from EHR
• Forwards to appropriate provider anytime a medical or clinical decision must be made
• Affirms appropriate ROI’s are completed and that the documents are completed within stated organizational goals
• Maintains supply levels; ensures all expired supplies are regularly removed
• Supports providers productivity and schedule utilization by scheduling for outpatient psychiatry service delivery lines

Qualifications

• High School Diploma or GED required
• May perform phlebotomy and administer medication injections under the delegation and supervision of a licensed provider (MD, DO, NP, PA, or RN as permitted) in accordance with Colorado Medical Board and DORA regulations
• Completes in-house CLIA-waived testing in compliance with CLIA regulations, including quality control procedures and documentation requirements
• Graduation from a Medical Assistant Program is required, with completion within the past 5 years, unless you have relevant work experience since the completion of your training
• National certification (RMA or CMA) is preferred but not required
• Must fulfill training requirements in accordance with Colorado Medical Board and DORA delegation guidelines for phlebotomy and medication administration
• Strong customer service, communication, prioritization, and organization skills required
• Possess basic computer navigation skills for the input and output of client information, using electronic record
• Excellent data entry skills required
• Experience using various treatment modalities appropriate for specified population, utilizing strength-based therapeutic approaches
• Experience working in a team environment with rapidly changing priorities