Medical Support Specialist

Schedule

6am - 3pm

Location

3223 1st Avenue S. Suite C; Seattle, Washington 98134

About the Role

The Medical Support Specialist (MSS) plays a crucial role in providing exceptional care to patients. This role involves performing routine medical and testing procedures under direct supervision, supporting in other areas of the facility, and ensuring quality clinical care and excellent patient experiences.

Responsibilities

• Perform DOT and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and ancillary testing
• Absorb patients during examination and treatment
• Dispense medications and DME as ordered by the treating clinician
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Complete quality assurance activities on equipment and medical devices
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Complete any applicable training including clinical competency training
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Absorb clerical tasks in both the front and back office associated with patient care and proper record keeping
• Ensure accuracy in documentation
• Complete any applicable training including clinical competency training

Qualifications

• Education Level: Vocational/Technical/Business School Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)
• Job-Related Experience: Customarily has at least six months or more of medical assistant experience
• Knowledge of medical procedures and medical terminology: Working knowledge of occupational medicine requirements (state specific) preferred

Skills & Competencies

• Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Able to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Able to communicate both verbally and in writing in a clear, and professional manner
• Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Dependent Care Spending Account
• Employee Discounts

Pay

Base compensation rate in the state range of $21.34 to $27.75 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

Schedule

This position is eligible to earn a base compensation rate in the state range of $21.34 to $27.75 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.